Participant

Question

Audition 3.0.1 crashes with R6025 error every time

Forum|Forum|16 years ago
April 6, 2009
7 replies
50935 views

OS: Windows Vista Ultimate x64, SP1

I installed the Adobe Audition trial installer, as well as the Audition 3.0.1 patch. Both installs went very smooth.

Tried to run AA3, and get the "this is a trial version" message. Clicked Continue, splash screen comes up, and then the app itself finally shows up, but I get an error message right away:

Shutting Down: To continue working where you left off, please restart Audition.

After that, AA3 closes and I get:

Microsoft Visual C++ Runtime Library Runtime Error!

R6025 - pure virtual function call

As of yet, I have been unable to completely load the program even once.

I looked around for a few quick tips, what I found:

uninstall QuickTime (I don't have QuickTime installed)
clear out %appdata%\Adobe\Audition\3.0
Remove (or rename) C:\Program Files (x86)\Adobe\Adobe Audition 3.0\en_us\ImporterQT.prm

... none of which helped any. Can anybody help me with this?

Version 3 and earlier

This topic has been closed for replies.

J

JasonB831

Participant

I have been using Audition 3.0 for over 10 years with little to no issues, the last 3 years on Windows 10. Now today out of the blue, I am getting the R6025 error. Same issues as everyone else, but I do not see any guidance for Windows 10. I would just say screw it and use the cloud version, but it is a giant pain in the ass because I am not fast on it with all the changes they made. Can anyone offer suggestions on how to fix? I don't even think I am able to downloard it anymore.

D

dkwinslow

Participant

For what it's worth, same issue here. No problem for years on Win10. All of a sudden, it won't run anymore. I have the program running on another Win10 machine with no issue (yet)!

R

Radiomac

Participant

I have Audition 3.0 and it does the same thing.

Interestingly enough, when I had Version 2.0, it also did the same thing.

For me, this problem happens when I select "Effects > Amplitude and Compression > Normalize (Process)".

As soon as I click "Normalize (process) I get the MS 'klunk' sound (ie an error has occurred), then the information box

stating:

Microsoft Visual C++ Runtime Library Runtime Error!

R6025 - pure virtual function call

It doesn't happen all the time, but if I am editing say 10 different audio tracks, out of those 10 it will happen 3 or 4 times, guaranteed, and then for the next 10 tracks it won't do it at all!

I am running XP Pro, SP3, 4 GB DDR3 1333 ram, AMD X2 Athlon II 3GHz, onboard sound (Realtek).

When I was running Audition 2.0, I had an Intel P4 processor.

At the moment I don't have a CD or DVD drive hooked up, and it still does it, so that eliminates one item.

I have tried clearing the Edit View Workspace files as per a previous post in this thread (and has been mentioned in other threads about this problem) and it made no difference.

I click OK, the program shuts down and I can restart it immediately. When it restarts it says: "A previous session of Audition exited prematurely. You may continue the session now, delete it, or continue the session another time".

I always click "delete", then I am good to go again.

I'd REALLY like a solution to this nagging issue!

G

Greg Combs

Participant

I received this error for the first time today. I tried the previous suggestion to delete the XML file with no changes in behavior. I closed a large file that was open in Adobe Acrobat and a few other windows. After that Audition was back to normal. It was probably a combination of closing the windows and deletingthe XML file so thanks for the suggestion!

Microsoft Windows XP Pro SP3

Adobe Audition V3.0, Build 7283.0

S

Starbat

Participant

Out of nowhere my Audition 1.5 and 3.0 started crashing with every waveform edit. I tried everything - no joy. Windows XP.

Finally, I uninstalled and deleted every Adobe product and add-on (except Illustrator). Reinstalled Audition. Works like a charm.

Seems a recently installed Adobe smv or flash viewer - some kind of media app - had a conflict.

Now I'm going to reinstall, one by one, my various Adobe products, keeping a Restore Point each time ...

D

DJ_C_Biz

Participant

The last thing that I have done is open the edit menu then it takes a crap. I have multi-track view fine, but when I go to edit view, it piles up telling me to open AA3 to continue where I left off. That is whats happening for me. HELP!!!!

_durin_

Community Manager

Ahh. That's helpful. My first guess would be that the Edit View Workspaces files have become corrupted. I'm not sure if you're on XP or Vista, but open My Computer and navigate to the following directories:

XP: C:\Documents and Settings\<username>\Application Data\Adobe\Audition\3.0\DefaultWorkspaces\EV\

Vista: C:\Users\<username>\AppData\Roaming\Adobe\Audition\3.0\DefaultWorkspaces\EV\

Rename or delete the file "Default Edit View.xml" and then launch Audition. It should recreate this file and, if my hunch is correct, solve the problem.

If not, let me know and we'll keep hacking.

Durin

D

DJ_C_Biz

Participant

Im running Vista and I cannot access the file you speak of. Do you have to hard start the computer using DLL? I searched all thru all of the files and I found files called Adobe Editing Modes - in 6 different folders, all .xml files

_durin_

Community Manager

Soundbooth doesn't have any CD burning or ripping components, and is a very different code base, so it's unlikely you'd see the same issue, or that it would be a reliable test.

If you'd like to determine if it is indeed the CD/DVD drive in the laptop, you could easily temporarily disable the hardware. Either through Windows Device Manager or through the laptop BIOS. If the problem occurs when it's disabled in one or both of these locations, we can probably rule that out as the culprit.

Has this edition ever launched successfully? I think what we'll need to know is what exactly happens up to the point you receive this particular error. (The error, by the way, is a rather generic one that offers no helpful information other than "your program is no longer running." Grr.) You double click the icon and the splash screen comes up... It lists the different modules that are loading... it opens to the default, empty multitrack interface...

when you get the error, what is the last thing that occurred? If it happens during the splash screen/modules loading phase, what is the last module displayed before the error?

D

DJ_C_Biz

Participant

Mine is also the Educational Version BTW. Audition 3.0.

L

lgbecker

Participating Frequently

I had the same problem a year ago and found that I had a CD burner that AA3 didn't like. When I removed it, the problem went away. I have re-connected the CD burner since then and so far everything is still ok.

K

Kelch

Participant

Hi lgbecker,

I'm using a laptop, so using a different burner isn't an easy option for me. I suppose I could *try* it with the burner removed, though.

I'm curious if Soundbooth would have a similar problem. I'm not sure if there is a Soundbooth trial/demo, though.

L

lgbecker

Participating Frequently

I am not sure about Soundbooth although the driver and burning portion of the software is the same for both programs.? My understanding is that it is licensed from another software programmer and is the same in both programs so they may act the same in this situation.

Larry

K

Kelch

Participant

Same problem here, none of the above suggestions worked.

E

Eric S 1

Participating Frequently

Henry, can you give us some more specifics about your system?

Also, did you download the AA3 demo from the Adobe site or get it from somewhere else?

H

Henry_MooseAuthor

Participant

Hi Eric, thanks for responding.

Yes, I downloaded both the AA3 installer and the 3.0.1 update installer from Adobe.com.

My system is an Acer Aspire 4720-4538 notebook computer. I have, however, replaced the 2GB of generic-brand memory with 3GB of G.SKILL memory, and replaced the 120GB hard drive with a 400GB Western Digital Scorpio Blue. The CPU is an Intel Pentium Dual-Core T2390, 1.86 GHz.

All I can find out about the audio card is that it is a "Realtek High Definition Audio." I can't find any specific model number for it.

F

Floyd King

Participant

I had that problem and eventually had to do a clean install of XP.

The problem seemed to begin after I installed some other software, and uninstalling didn't help.

I found this:

http://www.adobe.com/go/kb403357

Try running audition as a different user, creating a new one if necessary.

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