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J
Jim Darrah
Participating Frequently
April 7, 2018
Answered

Audition CC 2017 & 2018 crash on startup with 0xC0000005 in ntdll.dll

  • April 7, 2018
  • 1 reply
  • 3351 views

In scanning this forum I saw a similar crash at the same offset in ntdll.dll with the same 0xC0000005  error.  I'm running windows 7, sp 1 on a 64bit machine with  8 gb of ram. Has anyone found a solution to this problem? I do find it interesting that two versions of Audition CC (2017 & 2018) and After Effects CC 2018 all have this problem.

I have Audition CS5.5 running on the same PC without this error.  I need to move up to a more recent version so I can get WASAPI support. I got a subscription to CC

2018 and on startup it gives the exception.

Faulting Application Path:    C:\Program Files\Adobe\Adobe Audition CC 2018\Adobe Audition CC.exe

Problem signature

Problem Event Name:    APPCRASH

Application Name:    Adobe Audition CC.exe

Application Version:    11.1.0.184

Application Timestamp:    5ab3a76a

Fault Module Name:    ntdll.dll

Fault Module Version:    6.1.7601.24059

Fault Module Timestamp:    5aa1fa91

Exception Code:    c0000005

Exception Offset:    00000000000278cd

OS Version:    6.1.7601.2.1.0.256.48

Locale ID:    1033

Additional Information 1:    f9eb

Additional Information 2:    f9eb5dd0fefdfc4150cbcf5107749750

Additional Information 3:    c5bc

Additional Information 4:    c5bcd8bfc0972a5652776dd96fa22363

In trying to troubleshoot I got CC 2017 and get the same error

Faulting Application Path:    C:\Program Files\Adobe\Adobe Audition CC 2017\Adobe Audition CC.exe

Problem signature

Problem Event Name:    APPCRASH

Application Name:    Adobe Audition CC.exe

Application Version:    10.1.1.11

Application Timestamp:    59137653

Fault Module Name:    ntdll.dll

Fault Module Version:    6.1.7601.24059

Fault Module Timestamp:    5aa1fa91

Exception Code:    c0000005

Exception Offset:    00000000000278cd

OS Version:    6.1.7601.2.1.0.256.48

Locale ID:    1033

Additional Information 1:    f9eb

Additional Information 2:    f9eb5dd0fefdfc4150cbcf5107749750

Additional Information 3:    c5bc

Additional Information 4:    c5bcd8bfc0972a5652776dd96fa22363

    This topic has been closed for replies.
    Correct answer SteveG_AudioMasters_

    To get to the bottom of this, you really need to do what it says here: Audition Crashed. Now what? and submit the results to audbugs@adobe.com from where you will get a direct response.

    1 reply

    SteveG_AudioMasters_
    Community Expert
    SteveG_AudioMasters_Community ExpertCorrect answer
    Community Expert
    April 7, 2018

    To get to the bottom of this, you really need to do what it says here: Audition Crashed. Now what? and submit the results to audbugs@adobe.com from where you will get a direct response.

    J
    Jim DarrahAuthor
    Participating Frequently
    April 7, 2018

    I already did that earlier today. In creating this post I was just casting my net wider to see if anyone had found a fix.

    SteveG_AudioMasters_
    Community Expert
    SteveG_AudioMasters_Community Expert
    Community Expert
    April 8, 2018

    I'm afraid that experience has shown that it's very rare that we can diagnose anything but the blindingly obvious from crash reports. Most faults of this nature have everything to do with the loading sequence and things related to it, and that is effectively a hidden process; we don't know exactly what it loads from where, and what the consequences may be, and without that information any form of diagnosis is pretty unlikely - hence the request that the reports are posted directly to audbugs, and not here.

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