Participant

Answered

Audition CC 2018 crashing when editing effects during playback

Forum|Forum|8 years ago
November 1, 2017
5 replies
4349 views

I just updated to CC 2018, and now have constant crashes when choosing to edit an effect from the effect rack, during playback.

It sometimes work, but the crashes occur like 2/3 times.

I have the following events in my windows event log:

Faulting application name: Adobe Audition CC.exe, version: 11.0.0.199, time stamp: 0x59cdcdbf

Faulting module name: ucrtbase.dll, version: 10.0.16299.15, time stamp: 0x70f70cc4

Exception code: 0xc0000409

Fault offset: 0x000000000006b70e

Faulting process id: 0x4480

Faulting application start time: 0x01d352f3490a7fe5

Faulting application path: C:\Program Files\Adobe\Adobe Audition CC 2018\Adobe Audition CC.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report Id: 7efe02ab-577f-4973-96d0-6c39096b8670

Faulting package full name:

Faulting package-relative application ID:

It's really frustrating, making it almost impossible for me to master a recording. I wish I could downgrade to the previous version.

edit effect causes crash

This topic has been closed for replies.

Correct answer

Excuse the problems,
We are aware of the issue and working on a fix, thanks for your report

Florian

T

tee332003

Participant

11.2 is doing the same as pre 11.1 versions. I downgraded to 11.1 for a bit more stability. You guys at Adobe have got to do more real-world testing.

Mattmanx

Participant

I see this thread goes back to the end of 2017. Apparently still not fixed!! Just got back into the Audition product after years of taking a break from it. Paid for the year up front and cannot get anything done due to this same problem. Hopefully I will not get the same generic response of "being aware of it" - its been almost a year now since adobe made aware of this.

Windows error code:

Faulting application name: Adobe Audition CC.exe, version: 11.1.1.3, time stamp: 0x5acf7ec1

Faulting module name: ucrtbase.dll, version: 10.0.17134.191, time stamp: 0x5db729cd

Exception code: 0xc0000409

Fault offset: 0x000000000006e77e

Faulting process id: 0x2fcc

Faulting application start time: 0x01d439c01bb1ed3c

Faulting application path: C:\Program Files\Adobe\Adobe Audition CC 2018\Adobe Audition CC.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report Id: 8be640fa-7232-4792-a802-70300dd0113f

Faulting package full name:

SteveG_AudioMasters_

Community Expert

According to the information I have, this is a Windows issue, not an Audition one (look at the path), and it may well be that you are looking at 'incompatibilities' between your OS and Audition - we've seen a few things like this happening. It certainly doesn't happen to everybody - or even that many people at all. As far as I'm concerned, it really is getting to be quite a pain making sure that at any given time, everything that needs to be is of the correct version - and this mainly goes wrong because M$ update their OS without warning you that there may be consequences...

D

d_A_y

Participant

Fixed, at last - get latest update, version 11.1.

T

tomfrankly

Participant

Since the last reply is from Nov 2, I just want to provide an update and say I'm having this problem as well. Brand new Win10 installation with CC 2018.

A

Anonymous

Correct answer

Excuse the problems,
We are aware of the issue and working on a fix, thanks for your report

Florian

R

rschletty

Participating Frequently

I am getting a crash when applying 30-band Graphic Equalizer to the Effects rack in Audition CC 2018. Inexcusable. Adobe, do NOT release software updates that are buggy, I have uninstalled 2018 and installed Audition CC 2017. No crashing with Effects rack.

solargrrl7

Participant

Same crashing happening with editing an audiobook in CC 2018. Lost a hard hour of work....:-(

The computer goes to the blue screen of 'not happy' and even after using a previous restore point, it still crashed after about 15 minutes of work. The third time it did this, nearly the entire file came back as an empty, straight line. Luckily I had the original saved to an external hard drive, but wow, there is a lot of work to redo now.

I'll follow the reporting guide and see if this problem can be worked out. Any quick hints on how I can get the CC 2017 version? I haven't upgraded since CC 2015 because of fearing just this kind of problem.

Thanks.

B

brianp18227787Author

Participant

Ahh, I can install a previous version