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Adobe Employee
keelymaureen
Adobe Employee
January 2, 2019
Question

Audition CC Launch Failure

  • January 2, 2019
  • 1 reply
  • 472 views

I purchased a license for Audiiton CC for my nephew as a holiday gift.  He was able to download the application, but every time he attempt to launch the program it crashes.  There are no error messages.  His computer is brand new and meets the minimum system requirements.  Any suggestions?

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1 reply

ryclark
ryclark
Participating Frequently
January 2, 2019

What operating system does his computer run? Did he install Audition from the Adobe Creative Cloud desktop app? Audition may have saved some error logs which would help with the diagnosis. See the FAQ Audition Crashed. Now what? for what to do. otherwise try a re-install perhaps.

L
LauriJo76
Participant
January 3, 2019

I'm having the same issue as the OP.

I am using Windows 10 and have not had a problem previously. Today every time I have opened Audition it will open completely and then immediately shut down with no error message. After a couple tries I checked my CC app and saw there was an update, but the same thing keeps happening. I uninstalled the update and reinstalled the 11.1.1 versioni with the same result. I then uninstalled that version and tried version 10.1.2, but no luck.

I am really upset because I am out of town and have a voice over audition to submit, but cannot edit it in Audition. I am using Ocenaudio, which is a fine program for recording, but editing in it is terrible. I may not be able to even sumbit my audition and that could mean I lose income because of this.

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