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GeneandJulie
Participant
September 28, 2017
Question

Audition crashes won't open

  • September 28, 2017
  • 1 reply
  • 244 views

Hello,

My Audition, CS5.5 crashed when I try to record on my Macbook Pro. It opens, but I when I try to record, it crashes.

Do I need to uninstall and reinstall? Also, I no longer have the activation codes.

Thanks,

Gene

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1 reply

SteveG_AudioMasters_
Community Expert
Community Expert
September 28, 2017

GeneandJulie  wrote

My Audition, CS5.5 crashed when I try to record on my Macbook Pro. It opens, but I when I try to record, it crashes.

Do I need to uninstall and reinstall? Also, I no longer have the activation codes.

When any version of Audition crashes, it creates a log file. What you need to do is have a look at this FAQ: Audition Crashed. Now what? and collect the necessary data and send it to audbugs@adobe.com - there's no point in posting it here. They will respond. You won't know whether you need to reinstall or not until somebody's had a look at what's actually wrong.

As for the activation codes, you'll have to contact Adobe help directly - we have no information about individual user accounts at all.