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anjal78451336
Participant
December 1, 2017
Question

Audition has encountered an error reading or writing to disk. We recomend you save and restart Audition

  • December 1, 2017
  • 8 replies
  • 14574 views

Hi,

I am producing a podcast, and after 1 month of using Audition CC multitrack without any problems, I am now experiencing major problems.


The problem starts when Audition freeze for a very long time, and I can not do anything with in the program. Then I get the message "Audition has encountered a error reading or writing to disk. We recomend you save and restart Audition". Even this message is freezed and I can not click on or save anything. Then I have to force the program to close. Every time I try to make changes in the program it freezes and the exact same problem occurs with the same message.

I am working on an ekstern harddisc with a lot of space, so that is not the problem either.

I am now in a situation, where I nor can export anymore or save the file elsewhere than where it was stored on the harddisc.

I managed to export the first 8 minutes and 8-18 minutes out of the 35 minutes (But i'm not even finished editing this) by selecting the two small bits and exporting them instead of exporting the hole thing. It is not possible to export the last half. I get stuck in for example, 4% and it never goes on from there.

So right now I'm stuck and can not edit (for more than a few minutes at a time before it's freezing and I'm stuck again) and I also can not get a file out of what I've edited after all.

Please help as soon as possible!

    This topic has been closed for replies.

    8 replies

    H
    Home256018589fho
    Participant
    August 23, 2024

    Same problem you all are having...again...seven years later. Third computer and fifth version of Windows. Seems to either be RealTek or Audition problem. I also have been unable to record audio from an online source without first unplugging my speakers. Now, even that doesn't work.

    J
    jonathanb89147889
    Participant
    February 27, 2021

    Yes, I have just encountered this problem on a Windows machine, in Feb 2021. ERROR: "Audition has encountered an error reading or writing to disk. We recommend you save your work and restart Audition".
    I hope that this bug can be resolved soon. Total time spent troubleshooting now is around 100 minutes, and the issue is not yet resolved for me.
    Audition freezes around 10 minutes and 26 seconds during recording on a new layer during a multi-track session. The multi-track sessions that I have used, all have another layer that is 30-60 minutes (drum track). I am trying to overlay the drums with live music, recording that music onto another track with a normal stereo input. I have never encountered this problem before with this system, and have been recording with it with 30-60 minute multi-track overlays for around 8 months.
    I have plenty of RAM, HDD space, no write/read issues with any other music/audio/video software.  I have restarted the computer. I have verified that my system clock is set correctly and updating automatically. I have updated my OS. I have updated the Audition software. I had to update Creative Cloud to do some of these steps, which took a few minutes by itself. I have cleared the Media Cache folders manually and with the 'clean' button. I have changed the drive that the media is writing to. All drives are internal SATA drives.
    I uninstalled the program and reinstalled it. For some reason, after this process, I noticed Audition didn't recognize the external sound card inputs. It appeared that my Focusrite 18i8 was no misconfigured, and it's inputs were no longer recognized by Windows, as they had become 'disabled,' after uninstalling and reinstalling Audition - I thought that was odd. I reconfigured the Focusrite through the Focusrite Control panel and through Windows, and then configured Audition to communicate with the inputs. I then ran another multi-track recording with a channel set as record. Same issue happened again around 10 min 26 sec. Same error. I am now stuck and can not use the software!

    SteveG_AudioMasters_
    Community Expert
    SteveG_AudioMasters_Community Expert
    Community Expert
    February 28, 2021

    Initially, you should uninstall Audition using the Adobe CCcleaner app  rather than just uninstalling and reinstalling - it has been known to get over a number of problems. If the problem persists after that, then we'd need to see the log files for the session, and you will probably need to send those to audbugs@adobe.com as well.

    J
    jonathanb89147889
    Participant
    March 2, 2021

    To 'really' uninstall the program, i have to spend more time installing another program, after the 100+ hours of troubleshooting, and after already uninstalling audition, to 'really' uninstall it? This is very bad news. I have been using Adobe for over 20 years, and this is quite unrealistic for a professional to have to jump through these hoops to use the software that they pay for each month. I did not install another program you suggested to 'really' uninstall audition. And now, ordeal has now cost me 200+ hours, and I had to drop $300+ dollars to purchase ProTools so I could complete my contract for the weekend. The hours added up becuase after uninstalling Audition, it really did a number on my audio interface. All of my focusrite conrfigurations were deleted with the Adobe uninstall, which should not have happened.

    M
    MTFP
    Participant
    February 29, 2020

    This just started for me this morning, using the Audition 13.0.1.35, on a 2015 Macbook Air. I did notice that the new session I just began today (2-29-20) was showing as being created on 12-6-19. That's got to be related, right?

    SteveG_AudioMasters_
    Community Expert
    SteveG_AudioMasters_Community Expert
    Community Expert
    March 1, 2020

    Related to your computer, perhaps - but not necessarily Audition. It doesn't provide date information, but if, for whatever reason, your computer calendar doesn't agree with the current internet time, then all sorts of strange things will occur. So I'd check that out first, I think.

    robegian
    robegian
    Participating Frequently
    February 4, 2020

    OK, in my case I sorted out this problem by uninstalling Audition and re-installing it (from the Creative Cloud application), refusing to keep the old preferences when asked. For my iMac 27" i9 with Catalina, that was the final solution, but for the MacBook Pro 15" i7 with Mojave, the problem persisted and, to get rid of it, I had to unistall Audition again, to track down and delete any preference, cache and other files remotely related to the application, finally installing Audition again.

    robegian
    robegian
    Participating Frequently
    February 3, 2020

    Now this is interesting: the problem has just appeared also on my MacBook Pro (Retina, 15", Late 2013, 2.3GHz Intel Core i7) with macOS Mojave 10.14.6, and the problem arose after the local copy of Audition has been updated to version 13 (precisely v. 13.0.1) — the problem never showed with previous versions in all these years.

    robegian
    robegian
    Participating Frequently
    January 27, 2020

    Hi, I have the same, identical issue. I'm working on an iMac 27" (i9 8-core) with Catalina 10.15.2, 72GB RAM, internal 2TB SSD and external USB 1TB SSD. Audition is version 13.0.2.35.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 9, 2019

    Anjal,

    Very sorry about this issue. Can we get more info on your computer system, OS, media type, etc.? That would be helpful in actually diagnosing this issue.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    SteveG_AudioMasters_
    Community Expert
    SteveG_AudioMasters_Community Expert
    Community Expert
    December 1, 2017

    There are a lot of possibilities - not the least of them being a temp file problem. But, the thing is that we can't diagnose anything with just a description. What you need to do is follow the instructions in this FAQ: Audition Crashed. Now what? and send the results to audbugs@adobe.com where they will be looked at, and they'll contact you directly.

    R
    Rutul0D44
    Participant
    August 21, 2023

    Hi, i am having this issue for last couple of days, My pc is really fast and my graphics card is RTX 3060. I am really fed up of this issue. 

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