Skip to main content
This topic has been closed for replies.

2 replies

S
Stoimen245837905tjmAuthor
Participant
February 2, 2024

Thanks for the quick reply and help @SteveG_AudioMasters_ 
I've already updated the video driver, which didn'd fix the issue. (attaching a screenshot)
I don't know if it's connected and relevant to the issue, however when I start other adobe apps (f.ex. premiere and/or after effects) I'm getting an "Intel HD Graphics 630 driver" issue (also attaching a screenshot).
I've followed the instructions when I click on the "Fix issue" and it all seemed good on that driver side too. (attaching an Intel report)
In the meantime where can I find the Adobe tool for "controlled reinstallation"?
Cheers!

SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
February 2, 2024

You'll find the tool here. Use this instead of the usual uninstall process - it gets rid of a lot more stuff than the Microsoft uninstaller does.

S
Stoimen245837905tjmAuthor
Participant
February 2, 2024

Hey @SteveG_AudioMasters_ , I used the tool to sucessfuly unintall Audition, however it didn't fix the issue after I reinstalled it.
And the only way I figure to reinstall it is through the CC app.
Is there a way to do it as a stand alone process?
Thanks, appreciate your time!

SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
February 1, 2024

You have an NVIDIA GeForce GTX 1050 card in your machine. Being NVIDIA, the first thing you should do is check to see if there's an updated driver for it. They tend to change theirs almost on a monthly basis, usually because of something Microsoft did, and sometimes these aren't small changes either. However you look at it, the Drawbot is having trouble writing anything to it, so the driver is a good starting point.

 

If that doesn't fix it, then you're looking at a controlled reinstallation - Adobe has a tool to help with this, but try the video driver update first.

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices