Auditions power of eternal crashing!

Forum|Forum|1 year ago
February 28, 2024
5 replies
997 views

I've been using Audition since before Adobe bought it, and it's always been the best audio editing program. But the last few years it has suffered an incredible amount of crashing. Today it crashes at least three times a week and causes me to spend from one to three hours making something, which disappeared when Audition crashed. I am madly frustrated that Audition has become directly counterproductive. When the program crashes, you can download a version that it thinks is the last saved version, I tried that once and it was a disaster. For some mysterious reason it never fetches the last saved version. When I tried, it downloaded a much, much older version than the ones I could load myself. Again directly counterproductive. I've been thinking about writing for a few years, but dropped the idea as I'm sure it won't lead to anything. But now I'm so frustrated that I have to spend so much extra work just because the Audition keeps crashing, so now I'm trying. Does anyone know what this is and most importantly what can I do to stop it?

Performance or Stability

SteveG_AudioMasters_

Community Expert

This ^ sounds like the sort of thing an AI bot would say - doesn't address the actual issue at all...

tfujii

Participant

I'm intermittantly seeing the same error in the logs when working on a computer that also has a remote drive mounted. To be clear, the remote drive is not being used by the Audition project itself, nor am I using files on it while working. The issue seems to be that because of where Audition stores its preferences in the User folder, sometimes a backup or mirroring service may access them and attempt to save those preferences to the remote drive. If this happens, somehow project files that were being worked on at that time become impossible to open as doing so causes Audition to load all the files, show them in the multitrack view, then freeze and crash.

Restarting does not fix this. Removing clips from the project files does not fix this. Reinstalling Audition or plugins does not fix this. Moving the project files and clips around to other folders or drives on the same computer does not fix this.

To fix this, I had to disable my backup services, clear out all the Audition preferences files, and then relaunch the project file. I suspect an easier workaround for those who are trying to rescue their work may be to move the files to another computer connected to a different Adobe CC account. Once again, if you're encountering this, the issue is not your project files, it's something to do with the Audition preferences on that machine.

tfujii

Participant

Small Correction: The other computer you move things to must not have any remote or cloud drives on it. If a cloud drive or remote drive is present on the machine (even if unused and disabled), it can break Audition.

iceberg115

Participant

lord all mighty i have to thank you. i've been after this all day because a fresh install of audition simply won't open consistently, if at all. it NEVER his the APPS list in task manager, only background process.

i first would get

"Audition is already open. Would you like to close the previous instance and restart the application"

Hitting YES is just a tease, really. it spins and waits and comes back to this same error on the screen.

i can nuke the Audition folder and it opens. YAY. the first time. BOO. back to same error.

30 minute with tech support was pointless so i went back to the startup logs anyway since i didn't want to dig through tons of error logs the tool collected (and support didn't know what to do with)

then i found:

Ticks = 1688 <35252> <MF.WinDirectoryChangeMonitor> <4> System call RegisterDeviceNotification() failed -- drive could not be monitored, driveLetter: "I", lastError: "Error 1066: The service has returned a service-specific error code.\r\n"

why? why does audition give a flip? in this case the *I* drive *Is* my cloud drive i have mapped to MY COMPUTER.

in the end, both are red herrings. i unmount my cloud drive and that error away and im back to not being able to get back into Audition unless I delete the Audition Folder.

so it is something to do with preferences.

Windows 11 - latest build from MS
AMD based machine
3060 video
Various sound boards (built into asus mboard - turned off - 2 external cards; mackie and a logitech gaming headset)

if anyone knows how to fix this, i'd love to have some ideas that don't involve nuking preferences every time. so far im good with it cause im not good enough at audio engineering to HAVE preferences, but i would love to get into the program when i want to.

SteveG_AudioMasters_

Community Expert

Are you attempting to use a google drive (or similar) directly with Audition as drive G? If you are, that's a pretty bad idea, even to have it monitoring another drive. We've had this before - have a look at this thread ...

JarlskovAuthor

Known Participant

It is very mysterious that I do not use any cloud service at all in connection with Audition. I have a hard drive with my sounds and one where I produce. SO I don't understand the answer.

SteveG_AudioMasters_

Community Expert

It's at the end of your log:

System call RegisterDeviceNotification() failed -- drive could not be monitored, driveLetter: "G", lastError: "Error 1066:

Chances are that it will go on polling this drive, because that's a monitor line. Also, we noted ages ago that the session recovery is rather strange - what it offers you automatically is often nowhere near the last save - you have to locate that for yourself. No I don't know why.

JarlskovAuthor

Known Participant

Thank you. I've looked for the log files, but it seems there are only logs for today.

Log file created: 02/29/24 09:38:39
-------------------------------------
Ticks = 0 <32648> <AuLog.Startup> <5> Begin startup sequence
Ticks = 375 <32648> <AuLog.Startup> <5> Initializing XML Loader
Ticks = 391 <32648> <AuLog.Startup> <5> Initializing Application Settings
Ticks = 547 <32648> <AuLog.Startup> <5> Application: Audition
Ticks = 547 <32648> <AuLog.Startup> <5> Version: 24.2.0
Ticks = 547 <32648> <AuLog.Startup> <5> Build: 83
Ticks = 547 <32648> <AuLog.Startup> <5> AuUI initialization sequence started...
Ticks = 547 <32648> <AuLog.Startup> <5> Initializing Crash Recovery
Ticks = 547 <32648> <AuLog.Startup> <5> Initializing dvaaudiodsp
Ticks = 547 <32648> <AuLog.Startup> <5> Initializing AuMediaCoreSupport
Ticks = 562 <32648> <AuLog.Initializer> <5> Initialized dvacore::locale
Ticks = 562 <32648> <AuLog.Initializer> <5> Initialized dvacore::commands::debug
Ticks = 562 <32648> <AuLog.Initializer> <5> Initialized dvacore::debug
Ticks = 562 <32648> <AuLog.Initializer> <5> Initialized dvacore::debug::CreateSpindump
Ticks = 562 <32648> <AuLog.Initializer> <5> Initialized dvacore::debug::tracerecorder
Ticks = 562 <32648> <AuLog.Initializer> <5> Initialized dvacore::string::spellcheck
Ticks = 562 <32648> <AuLog.Initializer> <5> Initialized OSComponentRegistry
Ticks = 562 <32648> <AuLog.Initializer> <5> Initialized AuCore
Ticks = 562 <32648> <AuLog.Initializer> <5> Initialized dvaaccelerate::ipp
Ticks = 562 <32648> <AuLog.Initializer> <5> Initialized dvascripting::threads
Ticks = 562 <32648> <AuLog.Initializer> <5> Initialized dvascriptingES
Ticks = 562 <32648> <AuLog.Startup> <5> Initializing AMIO Host
Ticks = 578 <32648> <AuLog.Initializer> <5> Initialized AmioInfoCache
Ticks = 578 <32648> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Initialize
Ticks = 578 <32648> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::ASLFoundation
Ticks = 594 <32648> <AuLog.Initializer> <5> Initialized Backend
Ticks = 594 <32648> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Backend
Ticks = 609 <32648> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::DisplaySurface
Ticks = 609 <32648> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::RegistrationServer
Ticks = 625 <23220> <DynamicLink> <5> Increase wait time to 2
Ticks = 656 <32648> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::MediaLayer
Ticks = 656 <32648> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Initialized
Ticks = 656 <32648> <AuLog.Initializer> <5> Initialized AmioHost
Ticks = 656 <32648> <AuLog.Startup> <5> Initializing dvascripting
Ticks = 656 <32648> <AuLog.Initializer> <5> Initialized dvascripting
Ticks = 656 <32648> <AuLog.Initializer> <5> Initialized dvamediatypes
Ticks = 656 <32648> <AuLog.Initializer> <5> Initialized dvaml::preflight
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaml::onnxruntime
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvamachinelearning
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvanet
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaappsupport::analytics::sdmadvancedanalyticslibraryapi
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaappsupport::feature
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaappsupport::analytics::ActivityObserver
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaappsupport::analytics::distributionsampler
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaappsupport::pankosdmlogger
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaappsupport::SplunkLogger
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaappsupport::SplunkStructuredLogger
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaappsupport::cloudservice::IMSAuthTokenCache
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaappsupport::commandline
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaappsupport::commandline::commandlinerunner
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaappsupport::commands
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaappsupport::progress::progressmessage
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaappsupport::analytics::devicepowermanagement
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvamlprocessing.console.RegisterSearchDirectory
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvamlprocessing.console.RunModel
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvamlprocessing::processing::ProcessingManager
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvase.console.CheckModelState
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvatransport::SocketTransport
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized OCIOAPIProvider
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized MF::CCFilesFeature
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized DisplaySurface::SetGFConfiguration
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized DisplaySurface::GPUSnifferHost
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaui::accessibility_support
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaui::UIObservableActivities
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaui::selected_app_fonts
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaui::diagnostics::diagnosticviews
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaui::RegisterDrawbot
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaui::factory
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaui::scripting::UIControlEvent
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaui::skins
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaui::wacom_support
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvametadata
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized AudioRenderer
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CaptioningUtils
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized Backend::AudioClip
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized Backend::ChildClip
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized Backend::Clip
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized Backend::ClipLoggingInfo
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized Backend::MasterClip
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized Backend::VideoClip
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized Backend::AudioComponentChain
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized Backend::AudioComponentParam
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized Backend::VideoComponentChain
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized Backend::Content
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized Backend::NodeRepository
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized BackEnd::Preferences
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized Backend::AudioStream
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized Backend::Media
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized Backend::VideoStream
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized Backend::DehydratedItemLoadContentsQueue
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized Backend::CaptionDataClipTrack
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized Backend::ClipTrackItem
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized Backend::VideoClipTrackItem
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized Backend::VideoTrackGroup
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvalutcache
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized Backend::ProjectScriptSupport
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized PluginLoaderRegistry
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaworkspace::sharedui::ShutdownDialog
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaworkspace.sharedui.uhb
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaworkspace
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized MainWindowCloseTheApp
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaworkspace::workspace::bugreporting
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaaudiodevice
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized ImporterHost
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized VideoRenderer
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaadameve::GetNextIfComposite
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized dvaaudiopluginhost
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized AudioFilterHost
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CodecSupport::AMFDecoder
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CodecSupport::NvidiaHWEncoder
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CodecSupport::AMFEncoder
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CodecSupport::AnimationCodec
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CodecSupport::ArriRawCodec
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CodecSupport::CanonRawCodec
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CodecSupport::CineformCodec
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CodecSupport::JPEGCodec
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CodecSupport::DNxHDCodec
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CodecSupport::HapCodec
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CodecSupport::IntelMSDKDecoder
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CodecSupport::J2KCodec
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CodecSupport::JPEGDecode
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CodecSupport::KakaduCodec
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CodecSupport::MainConceptCodec
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CodecSupport::MFDecoder
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CodecSupport::NvidiaDecoder
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CodecSupport::ProResCodec
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CodecSupport::SonyRAWCodec
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CodecSupport::SonySRCodec
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized CodecSupport::EncoderMsdkEncode
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::GPUSniffer
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::ProjectScriptSupport
Ticks = 687 <32648> <AuLog.Initializer> <5> Initialized AuBackEnd::cloudservice::ACP:ServiceConstants
Ticks = 703 <32648> <AuLog.Initializer> <5> Initialized abe::WritableCDDeviceManager
Ticks = 703 <32648> <AuLog.Initializer> <5> Initialized AuBackend
Ticks = 703 <32648> <AuLog.Initializer> <5> Initialized dvacrashreporter::AppState
Ticks = 703 <32648> <AuLog.Initializer> <5> Initialized dvacrashreporter::Locale
Ticks = 703 <32648> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterAdobe::LogFilePath
Ticks = 703 <32648> <AuLog.Initializer> <5> Initialized dvacrashreporter::LogFilePath
Ticks = 703 <32648> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterDVA::LogFilePath
Ticks = 703 <32648> <AuLog.Initializer> <5> Initialized essentialsound::commands
Ticks = 703 <32648> <AuLog.Initializer> <5> Initialized AuApplication
Ticks = 703 <32648> <AuLog.Initializer> <5> Initialized AuApplication::ProjectItemObjectExtHandler
Ticks = 703 <32648> <AuLog.Initializer> <5> Initialized AuApplication::ProjectObjectExtHandler
Ticks = 703 <32648> <AuLog.Initializer> <5> Initialized dvamediaui::timecodecontrol
Ticks = 703 <32648> <AuLog.Initializer> <5> Initialized dvametadataui
Ticks = 703 <32648> <AuLog.Initializer> <5> Initialized dvawhatsnew.FeatureListData
Ticks = 703 <32648> <AuLog.Initializer> <5> Initialized AuUI
Ticks = 703 <32648> <AuLog.Initializer> <5> Initialized dvadunamis-sdk-binding
Ticks = 719 <32648> <AuLog.Initializer> <5> Initialized dvacore::debug::DebugMonitorRegistry
Ticks = 719 <32648> <AuLog.Startup> <5> Initializing AuBackEnd
Ticks = 844 <32648> <AuLog.Startup> <5> Initializing AuApplication
Ticks = 859 <32648> <AuLog.Startup> <5> AuApplication initialization sequence started...
Ticks = 859 <32648> <AuLog.Startup> <5> Intializing dva unit test and console
Ticks = 859 <32648> <AuLog.Startup> <5> Initializing Audio Device
Ticks = 875 <32648> <AuLog.Startup> <5> Initializing XMP System
Ticks = 891 <32648> <AuLog.Startup> <5> Session Host initialization sequence started...
Ticks = 891 <32648> <AuLog.Startup> <5> Session Host initialization sequence complete.
Ticks = 891 <32648> <AuLog.Startup> <5> Initializing Document Manager
Ticks = 891 <32648> <AuLog.Startup> <5> Initializing Project Manager
Ticks = 891 <32648> <AuLog.Startup> <5> Initializing TimeCode Broadcaster
Ticks = 891 <32648> <AuLog.Startup> <5> Initializing Clipboard Manager
Ticks = 891 <32648> <AuLog.Startup> <5> Initializing Preset Manager
Ticks = 906 <32648> <AuLog.Startup> <5> Initializing Favorites Manager
Ticks = 906 <32648> <AuLog.Startup> <5> Initializing AutoSave Manager
Ticks = 906 <32648> <AuLog.Startup> <5> Initializing Essential Sound
Ticks = 1078 <32648> <EssentialSoundPresets> <5> Config preset doesn't exist (skip directory): C:\Users\jacob\AppData\Roaming\Adobe\Audition\24.0\Presets\EssentialSound\Default\ambience
Ticks = 1094 <32648> <EssentialSoundPresets> <5> Config preset doesn't exist (skip directory): C:\Users\jacob\AppData\Roaming\Adobe\Audition\24.0\Presets\EssentialSound\Default\dialog
Ticks = 1141 <32648> <EssentialSoundPresets> <5> Config preset doesn't exist (skip directory): C:\Users\jacob\AppData\Roaming\Adobe\Audition\24.0\Presets\EssentialSound\Default\generic
Ticks = 1141 <32648> <EssentialSoundPresets> <5> Config preset doesn't exist (skip directory): C:\Users\jacob\AppData\Roaming\Adobe\Audition\24.0\Presets\EssentialSound\Default\music
Ticks = 1156 <32648> <EssentialSoundPresets> <5> Config preset doesn't exist (skip directory): C:\Users\jacob\AppData\Roaming\Adobe\Audition\24.0\Presets\EssentialSound\Default\sfx
Ticks = 1172 <32648> <AuLog.Startup> <5> AuApplication initialization sequence complete.
Ticks = 1172 <32648> <AuLog.Startup> <5> Initializing AuCEPSupport
Ticks = 1172 <32648> <AuLog.Startup> <5> Initializing AsyncQueueManager
Ticks = 1172 <32648> <AuLog.Startup> <5> Initializing AuUI
Ticks = 1187 <32648> <AuLog.Startup> <5> Setting up temp directories
Ticks = 1219 <32648> <AuLog.Startup> <5> AuUI initialization sequence complete.
Ticks = 1672 <16072> <MF.WinDirectoryChangeMonitor> <4> System call RegisterDeviceNotification() failed -- drive could not be monitored, driveLetter: "G", lastError: "Error 1066: Tjenesten har returneret en tjenestespecifik fejlkode.\r\n"
Ticks = 1703 <32648> <AuLog.Startup> <5> Initializing AuCEPSupport
Ticks = 2422 <32648> <CCFilesEOL> <5> Setting feature enabled: false, in app messaging enabled: false

SteveG_AudioMasters_

Community Expert

If you are getting actual crashes, then Audition will produce a crash log the moment it happens, which you can access via the Help menu. If you can copy the text from this and post it into this thread, we may be able to tell you what's causing it. The log files you are looking for will contain the word 'crash' in them.

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