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eaustin409
eaustin409
Participating Frequently
November 6, 2020
Question

Can't get video monitor feature to work at all

  • November 6, 2020
  • 1 reply
  • 1773 views

Audition Build 13.0.11.38

Windows 10 1909 OS build 18363.1139

Have tried inserting multiple video formats (AVI, MOV, MP4, etc.), files right off camera and phone, on a video track in multitrack to no avail. I've tried sending from Premiere Pro, that doesn't work. Audio editing is great, but I need to watch the video as I'm recording or editing to know where I am. I've seen YouTube videos with this feature working, but I've tried everything I know and the program just shuts down. Some video files, MOV in particular, won't import at all, it just crashes. I've reinstalled, rebooted, spent an entire day trying to make this happen. I've even installed the latest Quick Time because I saw somewhere that that might help. It didn't. Open to suggestion.

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1 reply

SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
November 6, 2020

Two things: Have you opened the Video tab in the Window menu? And secondly, if it's a real crash then Audition will generate a crash report - see details here. If you post the log here as well as sending it to audbugs@adobe.com, we can look;  the reason for this might be obvious... 

eaustin409
eaustin409Author
Participating Frequently
November 7, 2020

Yes, I have both the Video window and a video track open. I've gone so far as to render a small clip in Premiere Pro with 44k audio, knowing that Audition doesn't like 48k (though it will convert it). Audition breaks it up into audio and video tracks just fine. I drag the audio over to an audio track and that works beautifully. The minute I drag the video over to the video track the entire program shuts down. I've sent crash logs to audbugs@addobe.com per your suggestion, along with full machine specs. I'd love for this feature to work. This is one of the sweetest audio editors I've worked with, and I've worked with a number of them. But it would be great if I could get the video working. Thanks for the help.

Eric

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