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kbakhtiar
Participant
December 28, 2017
Answered

Cancelling my adobe audition CC due to expire on 6/1/2018

  • December 28, 2017
  • 2 replies
  • 504 views

Hi. My Adobe Audition CC is due to expire on 6/1/2018. I have contacted customer care support to help cancel it as I do not want my card to be unnecessarily charged once the product expires. The customer care support chat team is taking too much time to reply. Please help!

    This topic has been closed for replies.
    Correct answer Rameez_Khan

    Hi kbakhtiar,

    Subscription related issues are only handled by Customer Care.

    Thanks,

    Rameez

    2 replies

    Rameez_Khan
    Rameez_KhanCorrect answer
    Legend
    February 28, 2018

    Hi kbakhtiar,

    Subscription related issues are only handled by Customer Care.

    Thanks,

    Rameez

    SteveG_AudioMasters_
    Community Expert
    SteveG_AudioMasters_Community Expert
    Community Expert
    December 28, 2017

    Sorry, can't - this has absolutely nothing to do with us - we have no access at all to any customer details.

    K
    kbakhtiarAuthor
    Participant
    December 29, 2017

    Hi steve. Thanks for your reply. Do you know where I can address my concerns to aside from customer care support? I have seen a couple of threads on similar issues on adobe forums which is why I posted this question here.

    Appreciate your reply.

    E
    emmrecs
    Legend
    December 29, 2017

    I realise this does not especially answer your specific question, but if you are worried about your card being charged for a product you no longer wish to use, why not contact the card issuer and make them aware that you have now cancelled your subscription and that therefore they should accept no further charge to the card?

    HTH

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