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Capturing Noise Print generates a 'severe error' warning (Code 00000008)

Forum|Forum|8 years ago
April 21, 2017
19 replies
9302 views

Installed the April 2017 release of Audition CC today, but when trying to capture a noise print, it is generating an error.

Shift+P works to capture the noise print before Shift+Cmd+P to open Noise Reduction, however when clicking the playhead away from the current time selection the noise print is lost and an error is generated. Using 'Capture Noise Print' button in NR dialog still generates the error. And then pressing spacebar to play the track crashes the program consistently.

Is there a fix or do I need to wait for Adobe to fix?

This topic has been closed for replies.

Correct answer Vidya Sagar

Hi somekiwiguy, ChristyRussellStudio,

I am sorry for the issue. It seems like an issue with Preferences. Resetting Preferences will resolve the issue.

Please follow the steps below.

1. Quit Audition

2. Go to the following location:

In Windows: C:\Users\UserName\AppData\Roaming\Adobe\Audition\10.0

In Mac: <drive>/Users/<username>Library/Preferences/Adobe/Audition/10.0

3. rename the folder 10.0 to Old_10.0, launch Audition & check the issue.

Please let us know the status of the issue.

Thanks,

Vidya.

Show previous replies

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Anonymous

Hi,

this the issue on my screen.
I'm looking forward to update the fix update!

A

Anonymous

and I couldn't fix the problem with that solution.

and I can't work with Adobe now..

A

Anonymous

and this is may solution...

M

MatSchi

Participating Frequently

after testing and testing and testing and .... I found out that the problem (for me) was a damaged EffectPresets.xml. Don't know why. Lucky me I saved it previous to installing the v2017.1. Copied it to the AppData Folder and the Noise Reduction Effect works again. For now. I know that it also worked right after I installed the Update. I don't know what happend then ...

EDIT: seems this happens again and again. Same error. I have to delete my EffectPresets.xml (or overwrite with the one I saved before the update), restart Audition and everything works fine again. For now. Btw. I didn't save any Effect Presets since I updated to 2017.1.

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briandkatz1

Known Participant

Just thought I'd pass on that this is not the only severe error I've experienced in the new Audition. This one, too, stops my work:

a server error was encountered (code 0000000B)?

Save, save, save, save. Even w/o autosave, save, save, save.

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briandkatz1

Known Participant

So yes technically this fix works but wallah the day after, it crashed again, and I had to reapply the fix. And thus once again, lose all the preferences and settings that I spent yesterday re-setting up.

I planned a rant here. Redacted.

D

davidkjonesart

Participating Frequently

Thanks, this was KILLING me! Renaming the folder works great, but it does delete ALL your shortcuts and custom settings and you have to reload all your 3rd party VST plugins...for me that was a HUGE problem. So if you have to do this, save any custom settings you have on your plugins and be prepared to spend some time.

HBC Comm 2

Participant

This worked for me, but I had to use the terminal to find the correct file. The Library folder was not showing in the Finder. I used the mv command to change the name.

patricias30368753

Participant

can you explain how to do this through command line? I also can't find the file path mentioned in the above fix...

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BMoyeOP

Participating Frequently

Anyone having issues with finding the correct "Library" folder on MAC, there are 2 different Library folders. The correct one is hidden. To find:

1. In Finder, click the "GO" tab at the top of your screen

2. In the drop down menu hold "option" on your keyboard.

3. Once you see the "Library" option appear, click on that one and follow the pathway for

Library > Preferences > Adobe > Audition > 10.0

My only issue is that upon opening Audition again this morning (after doing the fix yesterday) I had to do it all over again since the 'bug' seemed to have reoccurred. [insert sad face emoji here]