CC2020 Keeps Asking Me to Sign In, Wants Me Buy or Start Free Trial

Forum|Forum|5 years ago
May 3, 2020
4 replies
1782 views

I've been using Audition on Creative Cloud for years. Now, when I fire up a session, a dialog box pops up, telling me to sign in, or buy a subscription, or start my free trial. If I close the box, it closes Audition. Also, when I click the Help menu, and then "About Audition," it shows my version as 11.something. What the hell?

John

User interface or workspaces

This topic has been closed for replies.

A

Anonymous

Hi Steve,

It has happened. Although I bought Audition on the 20th March, it has been telling me for a week now that my TRIAL was coming to an end.

Today My, PURCHASED AUDITION, in the middle of a huge time-sensitive project refuses to open because my TRIAL it says has come to an end. Please can you tell me how i get in touch with adobe urgently? I would be very grateful. Also although I have found my audition invoice and proof of the monthly payments, I can not find a serial or key number to quote. Do you know where I should look. many thanks in advance.

A

Anonymous

it's ok it's ok. I found how to chat with them and they have sorted for me, but without your help, it would have been very much more frustrating. again my thanks

R

Richard M Knight

Community Expert

https://helpx.adobe.com/uk/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

J

jrduer

Participant

We have a winner! Thanks!

michaelf91457541

Participating Frequently

happening to me too. where is my ccapp?

SteveG_AudioMasters_

Community Expert

The first thing you have to try (and hopefully it's the answer) is to update the CC app itself - this has been known to cause all sorts of odd things to happen when it gets out of date.

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