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J
JimmySprinkles
Participant
April 26, 2020
Question

Crash reports on start up

  • April 26, 2020
  • 1 reply
  • 338 views

Hey all. So I've literally just purchased and installed Audition and everytime I try to open it I just get a crash report and nothing else. Is there something screamingly obvious that I, a noob, should have done on install? I'm fairly certain my machine should run the software as its only a month old and running at a fairly decent spec - any help would be appreciated 🙂

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1 reply

SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
April 27, 2020

No there isn't, but you should be able to get installation help directly from the helpline. The other thing you could do is to follow the recommendations for what to do with crash logs in the FAQ - Audition Crashed - now what? which basically amount to sending the logs (along with an email address) to audbugs@adobe.com. But since this is happening on a first install, I'd ring the helpline initially.

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