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anthonyp42807895
Participating Frequently
October 9, 2019
Question

Distorted Audio

  • October 9, 2019
  • 1 reply
  • 170 views

Not at all impressed with Adobe Support. (NOT the community forum, the live repersenatives.)  First, they could not find my account when I called in, despite my having called in several times before.

But my biggest issue: Their inability to solve my distorted audio issues. I recently installed Audition 2019. My audio was often distorted with drop outs. When I called in, they said other people have been having this issue. But they NEVER told me that my driver was in the wrong setting: It should have been ASIO, not MME. If you are using an interface, it should be ASIO. So, I have a feeling the reason many people have been having issues with Audition 2019, is due to this driver issue. 

 

Update: Perhaps I did not make it clear that I was using an interface, because when I spoke to support today, they understood, and confirmed that the driver needs to be on ASIO, and buffer size at least at 512. So, I may have not been clear, 

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    1 reply

    SteveG_AudioMasters_
    Community Expert
    SteveG_AudioMasters_Community Expert
    Community Expert
    October 9, 2019

    You have to be aware that this is not a universal solution - there are many audio devices out there for which an ASIO driver is simply not available. But always, when you enquire about a problem you're having, whether it's on the phone or here on the U2U forums, you need to provide as much information about what your problem is as possible, especially if it involves external hardware - we are not mind-readers!

     

    Also of course, this does not apply to Mac users...

    A
    anthonyp42807895Author
    Participating Frequently
    October 9, 2019

    I called and spoke to three different people in support, and I know I mentioned my interface to at least one. Not one person in support even mentioned the driver issue as an option. And, I was supposed to get a call back today to follow up on my issue from yesterday, I did not receive a call. But lesson learned, about being totally clear. Thanks Steve! 

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