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ilias0101
Participant
Nov 5, 2020 5:48 PM UTC
Question

Error: general import failure

When i am exporting my premir pro file to Adobe audition, i get this message and it doesn't load the file. Can someone look to solve this situation as my whole project is on hold.

Furthermore I have the newest update of both Premier Pro and Adobe Audition.

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    24 replies

    Portfolio_sc
    Portfolio_sc
    Participating Frequently
    Oct 4, 2023 5:46 PM UTC

    this sucks, i had it working flawlessly until this issue came up, i do a lot of video editing and audio editing is part of the process. idk why it starts acting up out of no where

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      pexiS
      Participant
      Feb 1, 2024 4:39 PM UTC

      I had the same issue. Before everything worked but then something happened and I started to get this "Error: General import failure." After long search I found from Preferences: 

      And after selecting this "Scratch disk location..." option everything started to work again.

       

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      runningafever
      runningafever
      Participant
      Feb 6, 2022 1:12 PM UTC

      No this bug is still there. Yes you can work around it but having to export and then import kind of defeats the purpose of being able to do it directly. Adobe, please either fix or remove the option from the context menu.

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        wbtczn1
        Participant
        Mar 13, 2021 5:51 PM UTC

        It went away for a while but is back in the last week or so.  Perhaps the latest update reintroduced whatever was causing this?

        My fix has been to drag and drop the -extracted file (created when I tell Premiere Pro to edit in Audition) directly into Audition.  Similar to the CTRL+I suggestion also mentioned in this thread.

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        Kudzai Matukeni
        Kudzai Matukeni
        Participant
        Feb 12, 2021 11:47 AM UTC

        Hello everyone.

         

        I was trying to edit my tutorials and I had the same issue. Here is how I solved it.

         

        1) mark an in and out point on the audio that is failing to be imported

        2) Sequence > Render in to out

        3) Export media ( select audio only, format should be waveform)

        4) Directly import the audio from hard drive to audition

        5) Do your editing on the audio

        6) Export the audio as waveform

        7) Import audio back into premier 

        😎 drag audio directly below the unedited version in premier

        9) select both audio and synchronize

        10) Delete the unedited audio

        11) Drag the new audio up to replace the deleted unedited audio

         

        If anyone found a better solution, please share.

         

        Thank you

         

        Kudzai Matukeni. 

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          aarons85416012
          Participant
          May 30, 2021 12:02 AM UTC

          I just had this problem start happening.  I think it may be related to logging in to Creative Cloud.  Log completely out of CC then log back in.  That has fixed it for me.

           

          If that does not work here is how to get around it in the least amount of steps (that I have found anyway).

          1. Right-click the audio clip on the Premiere timeline and select "Edit in Audition" from the pop-up menu.

          2. Audition will open and throw an error when opening.  It did, however, make the extracted audio file copy for editing just did not open.

          3. Go back to Premiere, right-click on the audio in the timeline and select "Reveal in Explorer" (or Finder Mac).

          4. The file will be shown in the file dialogue box, drag it into the already open Audition to edit. Do your edits.

          5. Save and it will auto-update in Premiere.  Leave Audition open in case you need to adjust.

          Hope this helps a few people.

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            Jeff Evans
            Jeff Evans
            Participating Frequently
            Feb 2, 2022 9:33 PM UTC

            this worked for me. thanks

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            pavels66271828
            Participant
            Feb 2, 2021 1:02 AM UTC

            I have the same issue while trying to edit a sound from Premier Pro in Adobe Audition... 😞

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              Joaquín5EAA
              Participant
              Jan 15, 2021 6:38 PM UTC

              Como lo solucionaste? Tengo el mismo problema. 

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              wbtczn1
              Participant
              Nov 19, 2020 7:45 PM UTC

              I have been recently running into this, too.  It doesn't happen a lot, but when it does there doesn't seem to be a fix.  The audio plays fine in Premiere Pro or any video viewer.  When I right click on the clip in PP and then select "Edit in Adobe Audition", Audition opens as normal and then displays the error.

              I'm on these versions:

              • Premiere Pro 14.5.0 (Build 51)
              • Audition 13.0.11.38
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                wbtczn1
                Participant
                Nov 25, 2020 8:17 PM UTC

                I thought I had posted this, but now don't see it.  I found that if I take the video into HandBrake and resave (which does some sort of reconversion) that whatever was causing Audition to fuss was fixed.

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                SteveG_AudioMasters_
                Community Expert
                SteveG_AudioMasters_Community Expert
                Community Expert
                Nov 5, 2020 5:53 PM UTC

                Exactly what are you trying to export? Audition can't open a Premiere Pro session - it can only import audio files from an open session and work on these.

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                ilias0101Author
                Participant
                Nov 13, 2020 7:57 AM UTC

                There is an option built-in premier pro (export to adobe audition)where you can further work on your sound in Audition. Offcourse the file has video and audio including. 

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