Skip to main content
D
Dana259451278uby
Participant
September 3, 2022
Question

I can't use Audition, don't know why...

  • September 3, 2022
  • 1 reply
  • 319 views

My trial is over, so I purchased a plan.

I tried to use Audition, it still says I should purchase a plan. I have an email with an approval of my purchase.

I tried to contact customer service, but one agent decided someone else can help me better. The other agent doesn't answer at all. I'm spending over 30 minutes on this, when I had less then an hour to actually do what I had to do.

With 2 babies, this hour is rare, so I just paid for nothing, as I can't use Audition, and I can't get any help from the CC. I'm seriously frustrated and upset here.

This topic has been closed for replies.

1 reply

D
Dana259451278ubyAuthor
Participant
September 3, 2022

As I got no help after 40 minutes, I'm just cancelling my plan and that's it. So sad to have wasted time on this 😞

 

E
emmrecs
Legend
September 3, 2022

Sorry to hear about the problem you are experiencing.

 

BUT, this is a user to user forum, not any contact for Adobe staff, and the fact that you received no help after 40 minutes is simply due to the fact that no other user has visited the forum in that time!

 

However, since this is apparently a software installation problem it is only Customer Service who can help you with this.  Fellow-users have no access to your account details nor to your computer.

D
Dana259451278ubyAuthor
Participant
September 4, 2022

I meant I waited 40 minutes online for a chat with someone, but nobody actually made any contact.
Thanks anyway.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices