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KeshiaErin-Eros
Participant
January 21, 2021
Question

I've done all I can and Audition is still laggy and crashing.

  • January 21, 2021
  • 1 reply
  • 327 views

Back in and around september Adobe did a massive update. I have updated all I can, I have looked at forums. Heck I can't even reach these guys because their stupid chat icon just won't pop up for me. Audition keeps running like garbage. I can't move the track cursor around without a 10-25 second lag (as an editor for a podcast this is extremely time consuming as a 2-3 hour job is taking me 20 hours now). It stops responding, It lags when I use the cut button, it takes 5 years for some functions to even think about working, and up until this update it worked like a damn dream. I just bought this desktop back in June because my laptop wasn't handling Premiere Pro and I do graphic design, videography, and photography on top of podcasting. I haven't checked Premier Pro because the lockdown has had me indoors for most of the year, but even the other programs just stop running unexpectedly sometimes. That update messed everything up, and every update since has not solved the issue. I don't really know what else I can do on my end after all the fiddling I've done already and not being able to reach support when i pay for the ability to is extremely frustrating, especially when their twitter guys tell me to just go to the same page that the icon doesn't show up on. It's an endless rabbit hole of not being able to get ahold of them.

I run windows 10, on an ACER Aspire TC-885, intel(R) Core (TM) i5-9400 CPU @ 2.90GHz 2.90 GHz, 64 GB RAM. It's dual SSD 128GB and HD 1TB with and external HD 4TB. I think i need to upgrade the SSD, but I hadn't had any issues before that update and all my apps that aren't essential are stored in the 1TB HD so temporary storage can save int the space that's left in the SSD.

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1 reply

SteveG_AudioMasters_
Community Expert
Community Expert
January 21, 2021

Since I have it all running fine here, even on a crappy old i7 laptop, I can only say that this is almost certainly something going on with other things in your computer. One thing that makes a huge difference to the way all of this software performs is the state of your video drivers (yes, even with Audition). Have you got all the drivers up to date?

KeshiaErin-Eros
Participant
January 21, 2021
Yes. I went through and manually updated all of my driver's and it is still
running terribly.
SteveG_AudioMasters_
Community Expert
Community Expert
January 21, 2021

In that case you have to investigate what's happening in your computer - this really isn't normal. It's possible that the run logs might give a clue; you can access these via the help menu. Other things that can severely upset it are anti-virus software and wifi polling - might be worth seeing what's happening there. Also it's worth doing a search along the lines of 'optimise my PC for audio' - there are a lot of things you can do to speed it up anyway. The final step, if none of that gets you anywhere, would be to run Sysinternals Process monitor and see what that indicates.