Music truncated when auditioned

There was no problem when opening an mp3 file as a player, but when the audition is opened, the first 1 second is cut off.

Not all files are the same, but sometimes they come out one by one.

Something comes out briefly at the beginning of a 3 second word and then plays back.

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I hope I can solve the problems in Korea.

Even if you contact customer service, there is no solution, and you have to ask a foreign site in English
Leave a post in the translator to try somehow.

Help me please~