Normalizing erases audio

Question

I keep having the strangest problem, that comes and goes, but when it comes it stays until I erase the program and re-install it.

When I try to normalize an audio track, either through the Normalize pulldown menu option, or as a quick 'favorite' (normalize to -3 or -.1), it ends up erasing the entire audio track.

Is there a single Adobe product that hasn't been screwed up by updates recently? This is getting increasingly frustrating (especially as my subscription cost is about to escalate greatly). Between Prelude, Media Encoder and this...you're adding a lot of wasted time to my work day

treehorne · Accepted Answer

"you" of course meant "Adobe" ryclark

Which didn't bother to flag that I had a response to this until...today. Bug seems to have been fixed in the meantime but what it was doing was randomly 'wiping out' the entire wave form - instead of lowering (or raising) the volume so that normalized to the 'favorite' preset, it would delete the audio so everything was blank. Not lowered to -100 or something so it appeared blank (and thus you could raise it up again) but erasing it completely so there was absolutely zero audio data in the track.

(and when I posted this I was also having problems with Prelude, which wouldn't launch, Media Encoder, which wouldn't speak to Prelude when it finally WOULD launch, and this...three programs that Adobe 'improved' the same day and failed to work...to the point where I had to uninstall and go backwards in 'time' to find a version that would work.

ryclark · Answer

treehorne wrote
Between Prelude, Media Encoder and this...you're adding a lot of wasted time to my work day

We are not. We are just Adobe software users like yourself attempting to help out other users.

But in order to assist we need a lot more info about your computer system I'm afraid. Perhaps you should send a bug report to Adobe if you want them to react.

When you say 'ends up erasing the audio track' is this a clip in the Multitrack view in Audition or an audio file in the Waveform view? Is it just the display of the waveform that disappears and the audio still plays or does the whole audio disappear? When it does so does your original recorded audio file still exist saved on your computer? Are you working on a Mac or a PC with which OS and which versions of Adobe software?

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