Skip to main content
F
Frederick298962251ex8
Participant
May 15, 2023
Question

Purchased Audition after trial. Can no longer access it without permission from an "administrator."

  • May 15, 2023
  • 1 reply
  • 136 views

Maybe I'm completely missing something.

I used the Audition trial, liked it, purchased it at the end of the trial. Now I can no longer access the App, and when I want (using the Cloud interface thing), it says I need permission from an Administrator. I used the App on my personal computer. I'm the only one who uses it. I purchased it for me. Who is this random "adminsitrator" i need permission from? And whenever I got to the Adobe site for help, it says to contact my IT team or the administrator. I don't have an IT team. What is going on?

This topic has been closed for replies.

1 reply

SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
May 15, 2023

Try right-clicking on the icon, and selecting 'run as administrator'. If it runs fine then, you need to give the user you are using administrative privileges, which it appears to think that at present, you don't have...

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices