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Participant
September 26, 2018
Answered

Renew Your Subscription

  • September 26, 2018
  • 1 reply
  • 301 views

For the last two months, despite paying over $61CDN to use Adobe Audition, I keep getting messages to renew my subscription. When I contacted Customer Support previously, they said everything should be working and to wait till the next payment to see if the problem persists. That was in August. It's now September and I need the problem fixed ASAP.

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Correct answer SteveG_AudioMasters_

You have to talk to Customer Support - there's absolutely nothing we can do about this - we're just a U2U group with no access to any registration details at all.

The only thing that I would say though, is to make sure that the CC app itself is up to date. This has been known to cause problems...

1 reply

SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community ExpertCorrect answer
Community Expert
September 26, 2018

You have to talk to Customer Support - there's absolutely nothing we can do about this - we're just a U2U group with no access to any registration details at all.

The only thing that I would say though, is to make sure that the CC app itself is up to date. This has been known to cause problems...