Saving MP3 Error

Forum|Forum|2 years ago
May 8, 2023
2 replies
3492 views

I reported this as a bug a couple of months ago and, not surprisingly, got zero response from Adobe, so I'm hoping to have some better luck tracking down the problem here.

I frequently get this error when I'm trying to save an MP3 file, regardless of whether I'm using "save," "Save as," or "save selection." The destination IS available and is not full. Normally, if I click "ok" and immediately try again, it saves just fine (but it's added steps because when saving an MP3, it doesn't highligh the file name text and I have to retype the name every time), and sometimes even says the file already exists and asks if I want to replace it. (Insert eye roll here).
This time, it will not allow me to save this file as an MP3 at all. It allowed me to save it as a WAV in the exact same "full or unavailable" folder, but it keeps giving me the above error whenever I try to save it as an MP3.

This only ever happens with MP3s, which I'm required to use in some instances, so figuring out a solution would save me a lot of time and aggravation.

I'm at a loss. Help?

This topic has been closed for replies.

S

SankarDeySarkar

Adobe Employee

@JessWrightLXL We feel sorry that you are running into this problem. We want to solve it ASAP and are actively looking into this bug - unfortunately we are not able to repro it at our end.
Can you please share a screen recording to demonstrate this bug? You can also share one source file for which you are seeing this problem during export. You can upload the file in any cloud storage and share the link @ audbugs@adobe.com
Looking forward for you help.

J

JessWrightLXLAuthor

Known Participant

I have just emailed you links to a screen recording of the error happening, and the file I was working on when I was finally able to save it. For reference, I've included the screen recording here as well.

Audition_bug.zip

P

Production293589010hdg

Participant

Just wanted to add I am having the exact same issue. This was after I imported the mp3 into a multi-track and then attempted to save the multi-track. Must like above, I am able to save as WAV as a workaround but it becomes very annoying.

J

JessWrightLXLAuthor

Known Participant

Commenting again (because there's no edit button?) to add that I was finally able to save it as an MP3 by opening the WAV version and using "save as" but that's not an optimal solution to do that every time.

E

emmrecs

Legend

I'm honestly not sure whether this will be helpful to you at all but ...

My standard process, having edited the original .wav file (in my most common case, a church service) is to save the .wav file and then immediately do Save as.. (Ctrl+Shift+S) to .mp3. Clearly, this is to the same folder as the original and edited .wavs, but it has never (so far!) failed. The Save location is to an internal drive but I honestly do not know whether that has any bearing on this problem.

So, the only difference between your solution and what I do is, because I do the save to .mp3 immediately after the save to .wav there is no neccessity for me to reopen the .wav because it is still open, thus saving one step in your workflow.

HTH

J

JessWrightLXLAuthor

Known Participant

Thanks for the suggestion! I did actually try that before posting, and I'd also rather skip having a second step and an unnecessary (and much larger) extra file for as many times as I need to save MP3s. I appreciate you, though!

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