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Beatlepat
Participant
September 30, 2019
Question

Signing Out and In-Audition HOW?

  • September 30, 2019
  • 2 replies
  • 623 views

I wiped the Hard Drive of my Mac...then migrated from Time Machine. Since then, my Adobe Audition has the WRONG log in and keeps asking me to purchase a plan...It's the wrong user/password...how do I log out of the incorrect one and log back in with the correct credentials? Very frustrating

This topic has been closed for replies.

2 replies

SteveG_AudioMasters_
Community Expert
Community Expert
September 30, 2019

As it's an authentication issue, there's nothing we can do at all - you have to contact Adobe directly, I'm afraid. We have absolutely no access to any customer data whatsoever.

 

(postscript) The one thing that I should mention in this context though is that you have to have the CC app present and up to date before a registered version will present itself correctly, and not in trial mode.

Beatlepat
BeatlepatAuthor
Participant
September 30, 2019

Beatlepat here...even if you think this a dumb question, I'd appreciate your help...I've tried everything...because the "your trial period is over" keeps coming up, when I close IT, the program also closes...thanks!