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Answered

Stops Recording

Forum|Forum|8 years ago
August 7, 2017
15 replies
20532 views

Audition CC 2017 randomly quits recording an audio file. Usually after about 20 minutes.

I have Windows 10, Screen and Sleep are both turned off in forever mode.

Any ideas as to what is causing this? No other application, including browser is running.

This started happening towards the middle of May.

Thanks

Correct answer SteveG_AudioMasters_

cliffw93434226 wrote
I kept seeing the windows is interupping audition audio settings, found on YouTube a tutorial on pro tools how to uninstall all of window audio drivers in the sound menu. Select speaker and everything enabled and right click and disable, even in recording tap, once you do that your AISO4all will take over everything and windows audio will now have no control

I'm afraid that's absolutely not true. ASIO4ALL provides a link between ASIO-based software engines - like Audition's - and Windows drivers. It does not bypass anything in the OS at all. It can't; if it did, it simply wouldn't work. When you use ASIO4ALL you are not only using ASIO4ALL, but every layer of the OS sound control as well, and that's where the problems usually arise.

The only way to bypass most of the OS as far as Windows and sound is concerned is to use a sound device with its own ASIO driver, provided by the manufacturer. This is indeed the recommended way to run Audition, and I can tell you from my own experience that failures to continue recording never occur if you use a system like this.

cliffw93434226

Participating Frequently

I kept seeing the windows is interupping audition audio settings, found on YouTube a tutorial on pro tools how to uninstall all of window audio drivers in the sound menu. Select speaker and everything enabled and right click and disable, even in recording tap, once you do that your AISO4all will take over everything and windows audio will now have no control

E

emmrecs

Legend

cliffw93434226 wrote
I kept seeing the windows is interupping audition audio settings, found on YouTube a tutorial on pro tools how to uninstall all of window audio drivers in the sound menu. Select speaker and everything enabled and right click and disable, even in recording tap, once you do that your AISO4all will take over everything and windows audio will now have no control

Or, perhaps easier, though not as cheap? Simply use a (professional) external audio interface, as previously suggested.

cliffw93434226

Participating Frequently

I have an external audio interface but adobe requires an updated sound card

which I have, it would not operate efficiency on windows but needed aiso4all

cliffw93434226

Participating Frequently

Im having the same problem and submitted several logs but no help

M

mountain_of_prai21520065

Participant

I figured it out at least for my windows 10 we use it for church service. And its connected to a hdmi system so whenever you switch the HDMI channel from the computer to let's say the camera it freezes the recording on Audition.

SteveG_AudioMasters_

Community Expert

https://forums.adobe.com/people/mountain+of+prai21520065 wrote
I figured it out at least for my windows 10 we use it for church service. And its connected to a hdmi system so whenever you switch the HDMI channel from the computer to let's say the camera it freezes the recording on Audition.

Once again, this is Microsoft at 'work'... HDMI contains sound streaming capabilities, and if you plug in an HDMI device, it will automatically be detected, and this results in a message flag from the system that says 'the list of audio devices has changed - blah blah' which automatically interrupts everything audio. And yes, that includes recording.

As we've said earlier, the solution is not to try to rely on internal hardware which can be hijacked by the operating system. This route only leads to problems. If this is mission-critical, and you are relying on the system to work correctly, then you need to use an external audio device with an ASIO driver. This will bypass most of the operating system, and that means that it isn't subject to all these ridiculous messages and inevitable interruptions.

F

frankdavalos

Participating Frequently

Hi Steve, not sure if you get notified, but see my previous comment!

P

princee27186118

Participant

Just happened today in my church we were recording then it just stopped after 24 minutes it looked like it was still recording but it was not luckily we caught it almost instantly and switched to trusty audacity. What I did notice was that days before whenever i had the program open but I was not recording it said the recording source had changed. Even though i only had one recording or input wire in the computer. Obviously this is a windows 10 problem and by the way I would like to say Steve is not handling this situation well.

T

tangofilly

Participant

More clues while searching for a solution...I reinstalled my iMac to the factory settings, and upgraded it to High Sierra as well. Then I installed only a few programs that I need to use for work, to help check and see if this issue was caused by something I had installed. This time, I installed only Adobe CC, Google Chrome, Dropbox, and a Canon printer driver....

...recorded that evening, and it still did the stupid "stop recording somewhere randomly" thing, multiple times. I thought I was in the clear after an earlier session with no issues, but then I lost probably a chunk of 30 minutes of recording narrations. Grr.

Sooo, it looks like the culprit is either one of those programs, or the internet signal itself. Next time I record I'll try turning off the wifi and seeing if it's affected by that.

K

keynote91

Participating Frequently

I tried turning off the wifi on my end and it didn't help. Still did the same thing. I even went as far as disabling the network card etc and it still happened.

Note: I only installed the basic stuff on my as well, Firefox, Google, Office, Drivers etc. Just the basic no other programs were installed as well and it still did the same thing.

T

tangofilly

Participant

This has been happening to me a lot lately too! Exactly how you describe it. The sound meter still jumps around as if it is still recording, but you can't tell that it has actually stopped until you hit the stop button and see that something is cut off. My computer is outside my vocal booth, so it's INSANELY frustrating to finish a session and climb out of the booth only to find that *surprise!* it stopped recording somewhere along the way. Yesterday it did it twice while recording the same script, and I was ready to throw the computer across the room. So frustrating. At first I thought it was only happening if Chrome was also open, but that doesn't seem to be the case, because nothing else was open yesterday. Sigh. I hope there is a solution!

K

keynote91

Participating Frequently

Yes having the same issue on multiple computers. There really isn't any time difference. I've also reinstalled both machines and it still does the same. Seems to be no matter what version you use either. These are Windows 7 machines. Shot in the dark here but maybe a windows update patch caused this? I never had this issue until something changed. Been fighting this for at least a year now.

ryclark

Participating Frequently

Although some of you seem to have had some problems recording in Audition this isn't a universal problem since many users are successfully recording with Audition of all versions. So it doesn't seem to be a widespread bug in Audition but probably something system dependant. Also generally most recording/playback problems are down to a failure in the systems audio drivers. This is particularly common with the latest Windows updates and built in audio interfaces. So it might help the developers to understand the bug better if those of you with these problems posted your audio interface details as well as the Audition and OS version build numbers. Just saying that you 'have the same problem' doesn't really help anybody to track down the bug I'm afraid.

Usually using an external USB audio interface with manufacturer supplied ASIO drivers may help to alleviate this sort of problem.

S

shanerbugs23

Participating Frequently

I'm having a similar issue. Can someone help me troubleshoot? Here's my story:

A couple weeks ago, I did an interview and two times during the interview, I noticed the recording had stopped. The strange part is that when I looked at the interface, it was moving forward, like normal, showing me the visual signs that the recording was happening (moving bar, red track recording, levels appearing on the screen, record button highlighted, etc.). Then, to my utter disappointment, I checked it and things had stopped. And further disappointment when I noticed that the clip was cut off back to _before_ where I had seen it showing the visual signs of active recording. Very frustrating. At that time, I checked all my screen savers and power savers. I turned them all off. And I was able to re-do the interview in the spots where the recording had stopped. But I can't tell you the stress it was inducing as I tried to conduct the interview.

Yesterday, I had a similar story. I recorded an interview, and I was checking it every 15 minutes or so. All signs showed the recording was happening. Then, at about 75 minutes into the interview. I noticed it had stopped! I looked at the clip: 41 MINUTES! WHAT THE HECK! I was so frustrated, and so was my interviewee. I didn't even try to recover it. I told her we would need to brush it off and reschedule.

Please, help!

Some answers you'll probably want to know:

I'm using Multitrack

I'm on IOS

I have the most recent Audition through a Creative Cloud subscription

I don't know how to change my priorities.

I don't _think_ I would have a cache issue, or shortage of memory, because I'm saving to my hard drive and there is plenty of remaining space.

Thanks in advance!

M

Mr_10-5_Beats

Participating Frequently

I know your pain but I got yelled at on here for having the same issues. Glad someone else can attest to this problem.

SteveG_AudioMasters_

Community Expert

You didn't get yelled at - what I explained to you was that the way you were looking at it wasn't going to help either you or us to work out what's going on here. We still don't actually know.

What would be useful at this point (I hope) would be for somebody this happens to to stop audition, and make a copy of the log file. Or, we have to find some other way of monitoring the state of your computer when this happens. Because at the moment, this doesn't make a lot of sense. What is really needed is for somebody to come up with a reliable way to trigger this, otherwise we won't get anywhere...

M

Mr_10-5_Beats

Participating Frequently

Thank You!

M

Mr_10-5_Beats

Participating Frequently

Damn, so my thoughts of retrieving the audio is pointless. How do I make sure that it records the whole time I'm talking? Multitrack?!

SteveG_AudioMasters_

Community Expert

https://forums.adobe.com/people/Mr.10-5+Beats wrote
Damn, so my thoughts of retrieving the audio is pointless. How do I make sure that it records the whole time I'm talking? Multitrack?!

Essentially, yes. Multitrack recording goes direct to the final file, rather than a temp file. But when you run out of room, the same thing is liable to happen, so be careful!

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