Was there an update that trashed everything?

Hi katl21253204,

Please send us your Audition preferences.

add all content of the Audition Preferences folder to a zip file. send it to audbugs@adobe.com.

Regards

Abhishek 

Hi katl21253204,

Did you get this message at the first launch of Audition 24.0?

Please try following:

Close Audition app
Rename the "24.0" folder under Audition folder located under followign location as per your OS:

Windows:

Open Run and paste following path:
%APPDATA%\Adobe\Audition
Rename the "24.0" folder to old_24.0

On Mac
Go > Go to folder 
~/Library/Preferences/Adobe/Audition/

Rename the "24.0" folder to old_24.0
Relaunch Audition 
You will get the above message box click on yes. this will import your 23.x version settings to the latest version.

Regards

Abhishek 

To be strictly accurate (and I have checked this), the latest update has installed with a set of 'vanilla' preferences, and not imported whatever you had set up on the previous version. So the presets that Audition ships with are installed - they are not missing.

Other things: when I first ran the new version, I got an error message on startup referencing an inaccessible memory location, but it didn't crash the program. Whenever I've started it since, this hasn't reappeared, and the program runs normally and behaves itself. I believe that others may have had a slightly different experience, but whatever they have had, I can't replicate.

What can you do about it? If you navigate to C:\Users\[yourusername]\AppData\Roaming\Adobe\Audition you should see a list of folders, now culminating in 24.0. If you open 23.0 you should find a list of files including ApplicationSettings.xml, EffectsPresets.xml and Favorites.xml and possibly others which contain the settings you were using in version 23. In principle, you need to replace the identical files in 24 with the ones from 23. When I looked at this, I discovered that one of them (EffectPresets) now appears to be in its own folder rather than at the bottom of the list - you need to take account of that. I've tried doing these moves on the version on this laptop, and as many as I've checked have now reappeared - but not all of them. That could just be me, though. But however you look at it, this doesn't cause a crash so it appears to be a safe option that will at least restore some of what you had before. Why the Appdata file structure needed altering, I do not know.

Is this a good situation?  No. So is it a complete screw-up? Not quite - well not for me anyway. I'm shortly going to go through the whole thing again with the DAW upstairs, so if anything different happens, I'll report back. One thing that was rather unfortunate was that Microsoft chose the same day to create a massive update to Windows 10 and I don't know if that affected the whole process or not. Should this whole situation have been handled and checked properly? Of course it should have been. Should the developers knuckle down and create a proper settings transfer app? Silly question...

And we shouldn't have to backup effects presets to get them to stay with the updated versions, an update should not wipe out preferences at all. Especially the ones that come with Adobe.