When setting up a new system, what to do and how??

Question

Hi all,

I'm about to give up on Adobe for any help with this. Been on a chat with them for nearly two hours and the chat support hasn't been able to help. Sadly I think there ubiquitousness has evolved them into caring less and relying in these communities to provide the bulk of their basic troubleshooting support (vs being a place to share insights, techniques or new ideas). It is pathetic they seem to be using poorly trained and likely poorly paid help. I feel bad for them.

First they pointed me to a posting on this community from 2012? Granted it was from one of the best here, but 2012? My guess if they have him on speed-dial and in their Rolodex. (How many get both of those references? 😉 )

Then they directed me to this location:

Mac:/Users/User_Name/Library/Preferences/Adobe/Audition/6.0/

That's all; yes, that would be version 6, and without bothering to explain that the mentioned Library folder under recent versions of macOS are hidden (unless the user unhides it).

Then they directed me to Go to Applications >> Adobe Audition >> Adobe Audition >> Right click on show package content >> Contents. Thats all. When I asked what the next step was, they couldn't answer. It's like they pulll answers. from the community here and hope that's enough info. So now I'm waiting for a senior person to get back to me via email......

I merely wanted to know how to move Audition settings from one Mac to another, so.......

Can folks here share:

What settings should be transferred?
1. Applications Settings
2. Favorites
3. Effect Presets
4. Workspaces
5. Keyboard shortcuts
6. Other Presets?
7. Anything else?
What is the best way to transfer these (the other Mac info is being transferred via a full harddrive backup).
Can any of these be merged, or can they only only replaced? (This gets to a question more about are we easily able to share any settings with colleagues without overwriting what they already have in place?

Any help is greatly appreciated.

I may use whatever you share to create a reference document so this question can be more easily answered thoroughly in the future, simply by pointing to the document. I did see other similar but more narrow related questions elsewhere here, but nothing as comprehensive in the ask or the answers.

Thanks,

DB

SteveG_AudioMasters_ · Answer

Well, it's a Mac - so basically, most of us wouldn't know as we use PCs. What I will try and do though is get one of the developers to reply to this.

It used to be the case with the Windows version that if you picked up the previous Preferences folder and dropped it onto the new Audition icon on your desktop, that anything in the folder above and beyond what was there by default would be concatenated onto what was there already. But since those heady days, the software has been completely re-written from the ground up to be dual-platform - and I'm not aware of any pronouncements about this feature (if it still exists) at all.

And if we don't know, the chances of the helpdesk knowing are even slimmer - for reasons that you've already alluded to.

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