Worst customer service ever

Telephone support transfered me 4 times then just straight up hung up on me. Their remote login support said i should just reinstall Windows.

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Community Expert

Hi Kerry,

I'm sorry to hear that.
The main people you will find in these forums are other users like yourself who have problems

and then volunteers like myself who try to help out.

The occasional Adobe employeee will drop in.

So, please, outline some details of your issue, PC or Mac, system details.

What changed and how. When it happened etc.

The more detail you can provide, the more likely someone can help.

Hopefully your issue has been seen before and a quick solution can be found 🙂

Best regards, Euan.

Correct answer