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philipn63884072
Participant
January 15, 2019
Question

Worst user support I've ever experienced. (plus 2 questions)

  • January 15, 2019
  • 2 replies
  • 317 views

I have 4 cases open with Adobe, all for the same topic, and they keep marking them "resolved" without EVER replying, or even helping.  Some awful person took control of my computer, did next to nothing, and said they would call back.  Well, that was over a week ago.  Insane how much you pay for this sub-par software, and get no support.

Anyways.

Does anyone know how to ensure your Focusrite Scarlette 2i2 has 0 latency, rather than the HUGE 30ms latency it's stuck on?  I don't even have an option to go lower, and (not to humble brag) my computer is top notch.  I tried everything I can find online, and nothing.  Guitar is direct in, and never less than 30ms latency.  Awful.

Also, each time I stop recording it highlights and selects the section I just recorded.  Can I turn this god awful feature off?

Thank you for any help this community can give, as Adobe isn't taking anything I do seriously.  I've been on hold for 32 minutes tonight trying to get this resolved.

This topic has been closed for replies.

2 replies

SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
January 15, 2019

philipn63884072  wrote

I have 4 cases open with Adobe, all for the same topic, and they keep marking them "resolved" without EVER replying, or even helping.  Some awful person took control of my computer, did next to nothing, and said they would call back.  Well, that was over a week ago.  Insane how much you pay for this sub-par software, and get no support. 

Yeah, we know that the chat line leaves quite a bit to be desired, unfortunately. We try the best we can to compensate here...

ryclark
ryclark
Participating Frequently
January 15, 2019

Which Device Class drivers do you have selected in Audition's Audio Hardware preferences page? If it is only showing you Latency on the set up page that would seem to imply that you are using the Windows MME drivers rather than the Focusrite ASIO low latency ones. Normally with ASIO drivers Audition shows you an I/O Buffer Size in samples rather than Latency. On my normal set up I use an ESI USB interface with a buffer size of 256 samples which translates into a latency of around 5ms.

SuiteSpot
SuiteSpot
Inspiring
January 15, 2019

Pretty sure there is no such thing as zero latency unless you monitor through your focusrite while recording

SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
January 15, 2019

This is true - you can only have zero latency monitoring if you do it directly from your sound device, not via any software. As it is, considering that you have to take account of an A-D conversion, transmission link, OS latency and software processing, another output link that has to be interleaved with the incoming one (assuming you're using something like USB) and then a D-A process, 30ms isn't bad... Direct monitoring from your sound device bypasses all of that, and is the only way to eliminate it.

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