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daniela25891888
daniela25891888
Participant
May 19, 2017
Answered

Wrong Version

  • May 19, 2017
  • 1 reply
  • 299 views

I tried downloading Audition CC, but when the Creative Cloud app opened up it said Audition CS6. Any way to make sure I get the app I'm wanting?

    This topic has been closed for replies.
    Correct answer Bob Howes

    Well, on the CC Desktop app, there are drop down menus that can show "previous versions" or "all versions".  It might be worth checking that you don't have one of those accidentally checked.

    Failing that though, if you've paid for your CC subscription, I fear you'll need to contact Adobe's Customer Service office for your country.  Being a user to user forum, we don't have access to you subscription details and can't manually fix things if there's an error.

    1 reply

    Bob Howes
    Bob HowesCorrect answer
    Inspiring
    May 19, 2017

    Well, on the CC Desktop app, there are drop down menus that can show "previous versions" or "all versions".  It might be worth checking that you don't have one of those accidentally checked.

    Failing that though, if you've paid for your CC subscription, I fear you'll need to contact Adobe's Customer Service office for your country.  Being a user to user forum, we don't have access to you subscription details and can't manually fix things if there's an error.

    SteveG_AudioMasters_
    Community Expert
    SteveG_AudioMasters_Community Expert
    Community Expert
    May 19, 2017

    One thing you might need to do is to make sure that the CC app itself is up to date. If it isn't, strange stuff happens...

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