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I
Irena0D4D
Participant
December 13, 2020
Question

Camera Raw 13.1 crash

  • December 13, 2020
  • 15 replies
  • 7522 views

Newly updated Camera Raw 13.1 crashes and freezes the whole Mac laptop when trying to open any raw files in Photoshop. Tried it a few times after restarting. Every time the freeze happens, I can only restart my Mac by force, can't quit Photoshop or force quit. Please fix asap or revert back to the old version, it's affecting project deadlines severely! Not a good start to a super busy week before Xmas.  

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    15 replies

    O
    Old D
    Participating Frequently
    March 12, 2021

    New Photoshop and RAW 13.2 working fine...finally

     

      B
      bgreenstone
      Participating Frequently
      March 12, 2021

      Yay!  Funny thing is that their release notes don't say anything about fixing the problem or even acknowledge it.

        A
        Anonymous
        March 12, 2021

        Well that's Adobe for you. Fix the problem but don't acknowledge the problem. Adobe needs a new management structure, out with the old, in with the new.

        johnc24257635
        johnc24257635
        Participant
        March 3, 2021

        I am using Big Sur on my iMAC and I had the same issue.  After reading the threads below I installed Camera Raw 12.4 and the problem is resolved.  For anyone experiencing this, I suggest that you do the same thing until Adobe resolves the problem.

        V
        Vagary_Images
        Participating Frequently
        March 29, 2021

        Nope, 13.2 still crashes for me.

         

        Please explain how to install CR v12.4.  I downloaded and installed it but LR still shows CR v13.1 as the active version.  Not sure what else to try??  I can't roll LR back to v9.4 because my database was upgraded to v10.  

         

        Please make this right, Adobe.

        I
        ibaguru
        Participating Frequently
        January 18, 2021

        To get on this chain - was happening for me too - going back to previous version is bandaid but is a temporary fix for me too.

        G
        Gabriel J T Rodrigues
        Participating Frequently
        January 1, 2021

        Hi guys,

         

        to anyone that reverted back to 12.4 -- did you guys ran into any issue since the downgrade?

        I reverted back a couple of days ago and it seems to be working better -- 13.1 was giving me hard crashes almost instantaneously. But I just got a freeze, unfortunately. I simply installed 12.4 over 13.1; not sure if this is how you do it.

         

        Using on a desktop (i9-10850k, 32GB RAM, SSD 480GB with plenty of space left, RTX 3080 as graphics card, Windows 10 Pro). Disabling hardware acceleration seems to solve the issues for good. 

         

        Thank you!

        G
        Gabriel J T Rodrigues
        Participating Frequently
        January 1, 2021

        Sorry, I'm a bit... distressed. Left out some relevant information.

        Freeze was followed by a BSOD ("CLOCK_WATCHDOG_TIMEOUT", can check the event viewer if it's the case). Didn't change any settings in the process of downgrading.

         

        System is new (some three weeks old), fresh install, rock stable at everything else.

        G
        Gabriel J T Rodrigues
        Participating Frequently
        January 1, 2021

        ...more information (there must be a way to simply edit posts, but I'm not finding it -- sorry, guys).

        All drivers up-to-date (NVIDIA Game Ready driver version 460.89), SO compilation 19042.685, not running any kind of overclock.

         

        Was editing 7 or 8 RAWs from my 5D3 at once. Freeze happened just when I finished and was going to open all the files at Photoshop. Again, at version 12.4 of ACR (version 13.1, as I said, was too unstable). Both versions run well with GPU acceleration disabled.

        D
        defaultvm9ural5sn7z
        Participant
        January 1, 2021

        Dumping Raw13.1 and installing Raw 12.4 did the trick. Phew! Thank you all for sage advice! 

          J
          josemlvega
          Participant
          December 26, 2020

          Hello, Today I got PS crashing everytime I open a RAW file but my iMac did not freezed, I disable hardware acceleration and problem fixed, in some computer it mey couse slowness but at least I can work now

          iMac late 2017
          32GM RAM

          PS 2020
          Camera Raw 13.1

          R
          Radu5E84
          Participant
          December 25, 2020

          Same happens to me. How is this even possible, how did such a thing even pass QA. This update bricks my Mac completely, especially bad when I was supposed to edit some Christmas photos.... And not just camera raw, the issue occurs with Lightroom as well. Fix this ASAP!!!

            V
            VT Larry
            Participating Frequently
            December 25, 2020

            What I did was use Adobe Cleaner to remove Camera Raw 13.1. Then I installed Camera Raw 12.4. I also reinstalled Bridge 2020, instead of Bridge 2021, and I have not had any issues.

            I hope this helps you.

            Merry Christmas.

            Larrry

            P
            peterw51796419
            Participating Frequently
            December 25, 2020

            I have overcome the camera raw crashes by uninstalling Bridge, Photoshop and lightroom. Then reinstalling them. I had 2 versions of bridge, 2 versions of Photohop 2020,2021, Lightroom cc and Lightroom creative cloud. Now I have one of each.

            I would suggest there was a software conflict. I believed I had to remove all previous versions of Camera Raw. The software did not which version to use. 

              P
              peterw51796419
              Participating Frequently
              December 25, 2020

              I would like to tell you guys that my problem didn't go away came back almost immediately. I shut down and rebooted and CR13.1 crashed my computer again. I alway have to do a hard reboot. 

                P
                peterw51796419
                Participating Frequently
                December 23, 2020

                I also have a problem with lightroom crashing after upgrade, It seems the photoshop environment has some serious issues and is unusable. I need to manually reboot my Mac Pro and my Macbook Pro. I hope the patch comes soon can't do anything

                  J
                  Jayip
                  Participating Frequently
                  December 21, 2020

                  I had same issues with 13.1. I downgraded to 12.4 and works great. Removed 13.1 with Adobe Cleaner tool and then installed 12.4. Not sure why it is taking Adobe so long to figure this mess out.

                   

                  Jay

                   

                   

                   
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