Participant

Question

Camera Raw no longer shows images on macOS Big Sur

Forum|Forum|4 years ago
June 10, 2021
5 replies
1924 views

Hello everybody,
after the penultimate update to Big Sur, photoshop camera Raw no longer works, the editing area is black and nothing can be seen. The same problem arises in the "Liquify" filter. The last update Big Sur brought no improvement. Does anyone have any idea how to fix the errors?

Thank you in advance and best regards.

{Thread title edited by moderator}

Mac

This topic has been closed for replies.

E

e.f54565509

Participant

just google the latest version of the camera raw update. Even though the Adobe Cloud may say it is up to date, it is not. As soon as you separately update the latest vesion of camera RAW the issue will be resolved in both PS and The Bridge.

S

Sunanda5E94

Participant

Hi there, I'm having the same issue.

Photoshop version 20.0.1

Camera Raw version can not see as it's all black screen

OS Big Sur 11.4

MacBook Pro (15-inch, 2019

Processor 2.3 GHz 8-Core Intel Core i9

Memory 16 GB 2400 MHz DDR4

Graphics Card Radeon Pro 560X 4 GB

Do I just need the new version of photoshop or is there a way to fix this? Would hate to have to spend all that money. Thanks!

S

Sunanda5E94

Participant

this is what I see whne I try to change preferences for Camera Raw

and this is what I see when I open a file in Camera Raw.

J

jacobleedesign

Participant

I had exactly the same problem and just reinstalled PS from Create Cloud. Has fixed it now

TheDigitalDog

Inspiring

First, try disabling GPU in the preferences (Preformance tab). Any better?
If not, recalibrate and build a new ICC display profile, the old one might be corrupted.
If you are using software/hardware for this task, be sure the software is set to build a matrix not LUT profile, Version 2 not Version 4 profile.
If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it.
Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

nikunj.m

Community Manager

Hi,

We're sorry about the trouble with Camera Raw & the Liquify tool in Photoshop. Would you mind sharing the versions of Photoshop & Camera Raw you're working on?

You can go to the Preferences of Camera Raw by going to the Photoshop menu in Photoshop, then Preferences, then Camera Raw Preferences. Then go to Performance & disable the option to Use Graphics processor. Once done, quit & relaunch Photoshop & Camera Raw to check if that helps.

If it helps, you can try the same for Photoshop by going to the Preferences of Photoshop, then Performance.

Regards,

Nikunj

D

defaulthrqr5d73f5yu

Participant

Come on ADOBE!!! Get your act together!! This issue doesn't exist on a PC. Get a fix for this. Like yesterday. You're causing folks to loose money.......

TheDigitalDog

Inspiring

@defaulthrqr5d73f5yu wrote:

Come on ADOBE!!! Get your act together!! This issue doesn't exist on a PC. Get a fix for this. Like yesterday. You're causing folks to loose money.......

It doesn't exist on my Mac either.

Since this is your first post in this thread, lets start from scratch: Explain exactly your problem with full details as to the version of ACR, your OS and info about system (GPU) etc.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"