Skip to main content
T
Thea Menagh
Known Participant
February 23, 2018
Question

Opening photo in RAW snaps to top left-hand corner!

  • February 23, 2018
  • 2 replies
  • 2124 views

When I OPEN an image into Camera Raw & then OPEN, it snaps (small) to top left-hand corner of screen. When I go to 'View>Fit on Screen' the small image snaps to bottom left-hand corner! See more issues with same problem here - Photoshop 2018 Screen Snapping Issue  I've tried new workspace, using Elements & Photography workspaces, and nothing works!!!! I've now spent 3 weeks trying to resolve this issue. PLEASE HELP !!!! I work in Windows 10, Photography PS CC and all programs are updated. This issue since the last update!! Each project now takes 10x longer to drag an image full-screen to work on it.Bani Verma​

    This topic has been closed for replies.

    2 replies

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    February 23, 2018

    Hi RealEstatePhotographer,

    This should be resolved in the Photoshop update that is now available. Please open your Creative Cloud, update Photoshop.

    If it's still not working for you after updating the Photoshop to 19.1.1 version then, please share your system specs with us.

    Go to Photoshop > help menu > system info and provide the dialogue information.

    Regards,

    Mohit

    T
    Thea MenaghAuthor
    Known Participant
    February 23, 2018

    There ARE no updates to my PS CC. My program is up-to-date with 19.1.1. I've ALWAYS opened my photos in RAW, and this is only happening for the past 3 weeks after the last update. I haven't changed anything!! I've checked everything on this and found this in one of the forums ... "We have identified this issue as a bug and our engineering team working on this issue and looking for the fix." ... and "

    "Hey Everyone! I am happy to announce that this issue should be resolved in the release of Photoshop that just went live, 19.1. Please open your Creative Cloud desktop app, update Photoshop and give us feedback.Thank you! Hannah | Adobe Blog: Selections Improvements, Advanced Support for Windows High-Density Monitors and More | What's new: https://helpx.adobe.com/photoshop/using/whats-new.html | What's fixed: https://helpx.adobe.com/photoshop/kb/fixed-issues.html | Instructions for updating: https://helpx.adobe.com/creative-cloud/help/update-app.html 

    I CAN'T KEEP CHECKING EVERY LINK ON THE INTERNET - and I've sent my system specs 2 weeks ago and was told everything was fine and up-to-date. PLEASE SEND ME SCREEN SHOTS OF PREFERENCES so I can reset them and get on with my work!!! Many thanks for your kind assistance, Thea Bani Verma​

    T
    Thea MenaghAuthor
    Known Participant
    February 23, 2018

    Bani Verma​ I've just gone through CAMERA RAW updates. I have 10.2 & see there's a 10.2.1 update available - but not on the Adobe site. I only update from Adobe. The tutorial in CR takes me back to the same page I've spent days on Adobe Canada: Creative, marketing and document management solutions There truly is no way to make this work. I've clicked / unclicked various workspace Preferences, then took/printed a screenshot, turned off / restarted PS to see if the new Preference worked - and nothing! I'm so sorry to bug you, but I stopped counting @ 27 hours I've spent on this - and am VERY busy. Not much sleep lately trying to fix this - or keep dragging the opened image to full-screen. PLEASE HELP !!! I've been everywhere else !!!

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    February 23, 2018

    Hi RealEstatePhotographer, I am moving this thread to Adobe Camera Raw​ community as experts here will be able to assist you quick and better.

    T
    Thea MenaghAuthor
    Known Participant
    February 23, 2018

    No - but thanks for answering so promptly ... I tried it with/without CAMERA RAW and makes no difference. The image still snaps!! Have you seen all the people having problems in my link above? I've been another 4 hours this morning on this and can't solve the issue. Please see this, as well ... Photoshop CC 2018: Floating document windows in fullscreen w/menu bar causes window to jump to center | Photoshop Family…   This snapping issue has not been resolved & I need a quick fix - CAN'T WORK THIS WAY !! Bani Verma​

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices