plugin camera raw

After a bad experience with adobe support (only in English by the way) I try to post my question here hoping that someone had the same problem solving it. I have had photoshop elements 2023 for a few months and I need to upload some TIF files. The software asks me to install the camera raw plugin which is already installed and even reinstalling it keeps asking. I then followed the instructions on the site by downloading the plugin and following the instructions to go and put the downloaded file in the system folder but even so I always get the pop up that asks the plugin and I can't go on with the job. Does anyone know how to resolve? Thanks.