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plugin camera raw

New Here ,
Apr 03, 2023 Apr 03, 2023

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After a bad experience with adobe support (only in English by the way) I try to post my question here hoping that someone had the same problem solving it. I have had photoshop elements 2023 for a few months and I need to upload some TIF files. The software asks me to install the camera raw plugin which is already installed and even reinstalling it keeps asking. I then followed the instructions on the site by downloading the plugin and following the instructions to go and put the downloaded file in the system folder but even so I always get the pop up that asks the plugin and I can't go on with the job. Does anyone know how to resolve? Thanks.

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LEGEND ,
Apr 03, 2023 Apr 03, 2023

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I wonder if it's possible that you following instructions written for Photoshop - which you don't have - rather than Photoshop Elements. If not sure please link to the instructions - not clear why Camera Raw is even involved in any instructions for uploading to the web. 

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New Here ,
Apr 05, 2023 Apr 05, 2023

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I’ve fond this on a website and looks like it’s a problem with some apps.
Thanks
Davide Porro 335 5940639
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Community Expert ,
Apr 03, 2023 Apr 03, 2023

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What version of windows are you using?

 

You shouldn't even need the camera raw plugin to open tif files.

 

Was it that you tried File>Open in Camera Raw and then you got that message about installing camera raw?

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New Here ,
Apr 05, 2023 Apr 05, 2023

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Yes, comes out this pop up


Davide Porro 335 5940639
Inviato da Posta per Windows

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LEGEND ,
Apr 05, 2023 Apr 05, 2023

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Sorry, there was no picture of the pop-up. If you reply by email, you cannot send pictures. Please come back to https://community.adobe.com/t5/camera-raw-discussions/plugin-camera-raw/td-p/13699750 and use Reply.

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