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C
Chantal30381313qqie
Participant
June 8, 2023
Question

Unable to Convert RAW C3 Images using Adobe DNG Converter - "There was an error parsing the file"

  • June 8, 2023
  • 3 replies
  • 2379 views

Hi,

 

Hope someone can guide me, I am trying to convert RAW C3 images using Adobe DNG Converter version 15.3.1 on my MacOS Catalina version 10.15.7.

 

I am getting the following error message "There was an error parsing the file".

 

What am I doing wrong and how can I fix this?

 

Thank you

 

This topic has been closed for replies.

3 replies

TheDigitalDog
TheDigitalDog
Inspiring
June 8, 2023

Try here:

https://community.adobe.com/t5/camera-raw-discussions/camera-raw-amp-dng-converter-14-1-are-now-available/td-p/12591162

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
TheDigitalDog
TheDigitalDog
Inspiring
June 8, 2023

Actually, the converter is found on this Adobe FTP:

ftp://ftp.adobe.com//pub/adobe

Log in as a guest. Then go to the DNG folder for Mac:

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
C
Chantal30381313qqieAuthor
Participant
June 8, 2023
Apologies it is Adobe DNG Converter Version 13.0 and not version 15.3.1

 

TheDigitalDog
TheDigitalDog
Inspiring
June 8, 2023

The lastest version is 15.3.0; try that. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
C
Chantal30381313qqieAuthor
Participant
June 8, 2023

Thank you, unfortunatly version 15.3.0 is not support on MacOS Catalina version 15.10.7. Hence I need to use the older version of DNG.

TheDigitalDog
TheDigitalDog
Inspiring
June 8, 2023

Can you upload one of the CR3's to something like Dropbox so we can test?

Is it possible this was shot as sRaw or something similar or it is a true CR3 raw? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
C
Chantal30381313qqieAuthor
Participant
June 8, 2023

Thank you. Yes I can, or I can upload it here for you.

 

It is true CR3.

TheDigitalDog
TheDigitalDog
Inspiring
June 8, 2023

IF the version of the converter is older than one which supports a newer camera, you can't convert. 

See: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html
This will show you the cameras and versions of ACR/LR/DNG is supported. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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