404 error: file not found. Captivate 2017

Forum|Forum|8 years ago
February 15, 2018
1 reply
1689 views

Hi,

I'm on Captivate 2017 and after 2 years of publishing projects on Captivate absolutely fine, I am suddenly not able to make a working export file. When I preview any project in the LMS SCORM cloud, I get an error message:

Any reason why this could be? I have not changed anything on my computer- not where the files are stored, nor the username, nor the subscription.

I hope someone can help.

Kind regards,

Ruth

This topic has been closed for replies.

Lilybiri

Legend

Is this happening to all files? If yes, please clear the cache to start with. If it is not helping, try clearing the Preferences. Which OS do you use? Do you run Captivate as administrator?

ruthg84Author

Known Participant

Hi Lily, thanks for responding so quickly.

Yes, it's happening to all files. I've cleared the cache already. Can you talk me through the steps of clearing the preferences?

I'm on a Mac, and yes, I run Captivate as the administrator.

Lilybiri

Legend

Look in the subfolder 'utils' under the installation folder and run the file CleanPreferences for Mac, while Captivate is closed.

If you use HIgh Sierra, be sure to install the hotfix as explained in:

Captivate 2017 HTML5 Preview/Publish broken in OS X High Sierra (10.13 or higher) | eLearning

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