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andred7098005
andred7098005
Participant
June 28, 2020
Answered

A Fatal Error Occurs When Recording a Video Demo

  • June 28, 2020
  • 1 reply
  • 530 views

Today,  tried to record a video demo using Captivate 2019 about 5 times in a row with each attempt resulting in fatal error.

 

I cleared the cache (Edit/Preferences/Global Preferences:General Settings) after the first 2 attempts, obviously to no avail.

 

I was able to record video demos as late as yesterday.  But not today. 

 

I am using Windows 10 and I noticed that an update was downloaded at 12:02:18 AM on June 27, 2020. But I am not sure that is the source of the problem.

 

My version of Captivate is 11.5.1.499.

 

When I searched the forum for similar problems and I found a post about a fatal error occuring when a user was creating an assessment simulation.  But I'm wary of using the .dll solution reported in the post thread for my problem with a video demo.

 

Has anyone else had this exact problem and found permanent fix for it?

 

I'd appreciate any help.   Thank you in advance.

 

(If I need to provide additional system data, please let me know.)

 

    This topic has been closed for replies.
    Correct answer andred7098005

    Lilybiri,

     

    Thank you so much for responding to my post.

     

    I now know what was causing the problem.  It was my screen resolution setting. Specifically, I needed to lower the resolution to 1920 x 1080.  At the time, my resolution was set at 2650 x 1440.

     

    Thank you again for offering to help.

     

    Andre

     

    PS:  And just to answer your question: I do not operate with run as administator turned on. 😉

    1 reply

    Lilybiri
    Lilybiri
    Legend
    June 28, 2020

    Will try to double-check to day, to see if the Win update is causing the problem.

    Probably superfluous question: do you run Captivate with 'Run as Administrator' activated?

    andred7098005
    andred7098005AuthorCorrect answer
    Participant
    June 30, 2020

    Lilybiri,

     

    Thank you so much for responding to my post.

     

    I now know what was causing the problem.  It was my screen resolution setting. Specifically, I needed to lower the resolution to 1920 x 1080.  At the time, my resolution was set at 2650 x 1440.

     

    Thank you again for offering to help.

     

    Andre

     

    PS:  And just to answer your question: I do not operate with run as administator turned on. 😉

    Lilybiri
    Lilybiri
    Legend
    July 1, 2020

    Please use that option 'Run as Administrator', certainly when you want to do screen recordings.

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