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Known Participant
December 20, 2012
Question

A white space (bar, border, stripe) appears to right of the play window. Some slides only.

  • December 20, 2012
  • 3 replies
  • 1349 views

A white space (bar, border, stripe) appears in the rightside of the play window. Some slides only so it appears to flash. It shows up in the preview as well as SWF output, but not in the design mode/window. The space varies in width up to ~.2 in. wide and as tall as slide. It is beyond the play/control bar but on top of the thick border I've added. The previous two projects didn't do this.

Captivate 6

Resolution: 800x600

Win7

SWF Quality: retain Slide Quality Setting; Advanced Prj Compression; Compress SWF file.

See image below:

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3 replies

Participating Frequently
May 5, 2016

You have a blank bar or shape on your master slide in the project itself.. Click Master Slide view in the Properties window then click where the bar is and delete it.

Participant
June 13, 2013

When publishing, turn off the feature "Scalable HTML content". I don't understand why, but it works. 

Lilybiri
Legend
December 20, 2012

Which slide quality?

SharpAAAAuthor
Known Participant
December 20, 2012

The project quality settings checked are:

Custom:

     Retain Slide Quality Setting;

     Jpeg 80%

     Advanced Prj Compression;

     Compress SWF file.

Video Color Mode is 16 bit

The Quality property for all the slides is 'Low (8-bit).

SharpAAAAuthor
Known Participant
December 20, 2012

I've tried the Force Re-plublish check box with no change.

I've tried deleting the cache file with no changes. White bars still shows.

Any ideas?