Account Issues

Hello,

I have the following issue:

Both my personal and professional Adobe Captivate accounts are bound to the same email.

The Professional account has paid access to Adobe Captivate whereas the Personal has not.

Unfortunately, when accessing the application, I received an error message: Membership Expired.

I believe that this account is running into issues because of my Personal - non-paid account.

Tried changing the email from the personal account, however that automatically changes the email I have registered in the Professional.

I need help, kindly.

Br

Vinicius Viana