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peggyo3384870
Participant
October 3, 2016
Answered

activation problems Captivate WIN

  • October 3, 2016
  • 2 replies
  • 217 views

I have a old version of captivate which years ago I activated. The original computer it was  loaded into no longer exists and I want to load it into my new computer.

The phone numbers are all out of date and no longer working and it says no internet connection when trying with my original key.  Am I out of luck or is there some way to still use this product?

thanking you in advance.

warmly

Peggy

    This topic has been closed for replies.
    Correct answer Ashish.K

    Hi Peggy,

     

    Thank you for posting your query. We will try our best to help you installing the product on your new machine. I would request you to get in touch with one of our representative. Please click the link below to contact us.

    https://helpx.adobe.com/contact.html

     

    Best Regards

    Ashish 

    2 replies

    A
    Adobe Employee
    Ashish.KCorrect answer
    Adobe Employee
    October 6, 2016

    Hi Peggy,

     

    Thank you for posting your query. We will try our best to help you installing the product on your new machine. I would request you to get in touch with one of our representative. Please click the link below to contact us.

    https://helpx.adobe.com/contact.html

     

    Best Regards

    Ashish 

    BDuckWorks
    BDuckWorks
    Inspiring
    October 5, 2016

    By 'old version / year ago' what version do you mean?

    Have you verified that it will run on your current hardware and OS?

    ​You may be fighting a battle you can't win, if it is that out of date.

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