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Participant
September 15, 2017
Answered

Adobe 11 to Adobe 11.1 upgrade - license required?

  • September 15, 2017
  • 1 reply
  • 458 views

Hello everyone, does anyone know if a new license is required when moving from Adobe 11.0 to 11.1?

I currently have a 11.0 Single-seat license, when trying to reinstall with the 11.1 installer package my key would not be accepted, so I now think maybe a new license is needed?

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Correct answer Jorma_at_Knox

Yes, you will need to contact Adobe Support to get a new serial key for Presenter 11.1. There shouldn't be any charge for it if you provide your current Presenter 11 key.

And yes, this seems like a poorly thought out upgrade path for existing customers.

This was clarified here: Upgrade from Presenter 11 to 11.1

1 reply

Jorma_at_Knox
Jorma_at_KnoxCorrect answer
Legend
September 19, 2017

Yes, you will need to contact Adobe Support to get a new serial key for Presenter 11.1. There shouldn't be any charge for it if you provide your current Presenter 11 key.

And yes, this seems like a poorly thought out upgrade path for existing customers.

This was clarified here: Upgrade from Presenter 11 to 11.1