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ss201789
Participant
January 8, 2018
Question

Adobe 2017 Pro (Classic) asking for old Creative Cloud

  • January 8, 2018
  • 0 replies
  • 203 views

Running the installer for Adobe 2017 Pro (Classic) and entering serial number asks for an old user's CC credentials (though this Windows user is not signed in). Looks like it actually tries to activate under the user's email, they have activated Creative Cloud on the max number of machines.  This machine is not on the activated devices of that user anymore and all CC programs are deleted via the uninstall option in programs first, then by the cleaner when prompting started.

Ran the creative cloud cleaner and removed all but still can't activate Classic because the old Creative Cloud checks are still there? Says that the maximum amount of devices are activated under that old user's name. They used the computer before but all have been removed via uninstall.

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