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KatieWilson32
KatieWilson32
Participant
August 6, 2024
Answered

Adobe Captivate 12.3 LMS Upload Trouble

I recently created a course using Adobe Captivate 12.3 and successfully uploaded it to my LMS. However, after testing, I discovered that if a learner exits the course, they cannot resume from where they left off in the video. I suspect this is because the entire video is contained on a single slide. To address this, I updated the course in Captivate and divided the video across multiple slides. Now, I'm facing a new issue: the course zip file won't upload to the LMS at all. What am I doing wrong?

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Paul Wilson CTDP
Paul Wilson CTDPCorrect answer
Community Expert
August 7, 2024

What you are describing should work fine. Try sending an email to captivatehelp@adobe.com explaining your problem. Adobe Technical Support is pretty good at getting back to you.

Paul Wilson, CTDP
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2 replies

Paul Wilson CTDP
Community Expert
Paul Wilson CTDPCommunity ExpertCorrect answer
Community Expert
August 7, 2024

What you are describing should work fine. Try sending an email to captivatehelp@adobe.com explaining your problem. Adobe Technical Support is pretty good at getting back to you.

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Paul Wilson, CTDP
KatieWilson32
KatieWilson32Author
Participant
August 14, 2024

I have come to the conclusion that the zip file is too large for my LMS. I did not have this issue with the older Captivate version. I am going to reach out to Adobe, thank you for your suggestion!

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