Adobe Captivate 13.1.0 - Freezing when saving or opening projects

Question

App freezes when opening or saving new or existing projects only when browsing file location.

Ability to open existing .cpt files not impacted when you open file directly from file location
Saving new or existing projects not impacted as long as you can specify file location in initial window
App freezes/completely non-responsive only when using the browse file location and the file explorer window opens. Only option to close is a force close from task manager.
OS: WIN 11 Pro 24H2 Build 26100
App version: Captivate 13.1.0.189
Saving to local file and not a cloud sync location isn’t working
Clean uninstall/reinstall didn’t resolve

Any ideas?

Sandra_Ray · Answer

I don’t have a solution, but I have a similar problem. It also freezes when I try to navigate to a different folder to add artwork or audio. I’ve been forced to resort to keeping everything in the same folder and then moving it once a project is complete. I also save after almost every slide to avoid losing work. It’s quite time-consuming on large projects.

OS: Windows 11 Homee, 10.026200
App version: Captivate 13.1.0.189
Have the app set to run as administrator - did not solve
Clean uninstall/reinstall did not resolve

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