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April 9, 2026
Question

Adobe Captivate 13.1.0 - Freezing when saving or opening projects

  • April 9, 2026
  • 0 replies
  • 16 views

App freezes when opening or saving new or existing projects only when browsing file location.

  • Ability to open existing .cpt files not impacted when you open file directly from file location
  • Saving new or existing projects not impacted as long as you can specify file location in initial window
  • App freezes/completely non-responsive only when using the browse file location and the file explorer window opens. Only option to close is a force close from task manager.
  • OS: WIN 11 Pro 24H2 Build 26100
  • App version: Captivate 13.1.0.189
  • Saving to local file and not a cloud sync location isn’t working
  • Clean uninstall/reinstall didn’t resolve

Any ideas?