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FatGiraffe1588
Participant
September 28, 2017
Answered

Adobe Captivate 2017 and HTML5 on a Webserver

  • September 28, 2017
  • 1 reply
  • 250 views

Hello,

I am trying to publish my project and post it to my website, and the SWF version of my project works perfectly fine... but my HTML5 version of the project doesn't work....

If I try launching it locally from my computer it works perfectly fine, but when I try to upload it to my website and launch it I just get the spiral loading screen and it never actually works... This happens even in a project were all there is, is a single text box with a bit of text and that was the whole project. No interactions, not shapes, images, video, etc... nothing at all.

Does anyone have any idea why this might be happening?

This topic has been closed for replies.
Correct answer RodWard

One of the requirements now for Captivate 9 or 2017's HTML5 output is for the web server or LMS to allow the JSON mimetype to be served.  So you need to contact your web server administrator and check with them whether or not the server is configured to allow JSON files. That's usually the main reason for the type of issue you are talking about.

1 reply

RodWard
Community Expert
RodWardCommunity ExpertCorrect answer
Community Expert
September 28, 2017

One of the requirements now for Captivate 9 or 2017's HTML5 output is for the web server or LMS to allow the JSON mimetype to be served.  So you need to contact your web server administrator and check with them whether or not the server is configured to allow JSON files. That's usually the main reason for the type of issue you are talking about.

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FatGiraffe1588Author
Participant
September 28, 2017

Thank you so much! That was exactly the problem I was having!

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