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C
carolinadiazr
Inspiring
July 13, 2017
Question

Adobe Captivate 2017 crashes

  • July 13, 2017
  • 5 replies
  • 1658 views

I have Adobe Captivate 2017, the issue I´m facing is that almost every time I have to pick a color to change objects appeareance, captivate crashes.  It also happened whit my captivate 9 version.  I you friends have an idea why this is happenning and how to fix it, I´ll appreciate your help.

    This topic has been closed for replies.

    5 replies

    M
    margotr87738836
    Participant
    October 10, 2018

    Hello. I'm experiencing the same issue - Captivate 2017 is not usable anymore because of this. There isn't any pattern in when it crashes. Sometimes the color manager works fine, the next minute it crashes. Nevertheless, it crashes several times a day! Why isn't this resolved already since the issue is not new? Is there a workaround?

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    October 10, 2018

    Have you tried clearing the Project Cache (Preferences  >  Clear Cache) or resetting Preferences?

    M
    margotr87738836
    Participant
    October 11, 2018

    Hi Rod. Thanks for the tip. I cleared the project cache and the support told me to rename the Captivate Folder in the AppData Folder on my computer. This would reset the settings. Nevertheless, Captivate 2017 still crashes multiple times a day when I choose a color! Any orther ideas where this might come from? Your help is very much appreciated!

    M
    Community Manager
    Mayank_MehCommunity Manager
    Community Manager
    July 14, 2017

    Hi Carolina,

    Can you please email @tcssup@adobe.com with your contact details and we will contact and assist you with the issue.

    Regards,

    Mayank

    C
    Adobe Employee
    Charushree_MB
    Adobe Employee
    July 14, 2017

    Hi,

    Are you encountering this issue with all the projects or only with a particular project?

    Regards,

    Charu

    C
    carolinadiazrAuthor
    Inspiring
    July 24, 2017

    Hello, 

    Sorry for not answering before, I was out of office.  Issue appears in any project.

    Sankaram
    Adobe Employee
    Sankaram
    Adobe Employee
    July 14, 2017

    Hi Carolina,

       Some will contact you soon to resolve the issue?

    Thanks,

    Sankaram

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    July 14, 2017

    There are a number of reasons that Captivate could be crashing when performing was are seemingly simple tasks. One solution is to make sure that you are running Captivate with administrator privileges.

    Here is a video I did on that a few years ago but it still applies to other versions of Captivate.

    Adobe Captivate QuickTip - Why Does Captivate Keep Crashing!?!

    Paul Wilson, CTDP
    C
    carolinadiazrAuthor
    Inspiring
    July 24, 2017

    Thank you Paul, 

    I was out of office, sorry for not replying before.  I tried what you recommend but the problem persists.  I contacted Adobe Support now.  Thanks

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