Adobe Captivate 2017 preview function not working

Forum|Forum|7 years ago
August 9, 2018
1 reply
544 views

Hello! I'm having trouble with the preview function in Adobe Captivate 2017. I just get the circle of death and the preview never loads.

I'm working in a responsive project. I've read a couple other forum posts that suggest the file may be corrupt. To test this, I made a brand new project simply drew a rectangle and tried to preview and I still get the circle of death.

Any help would be very appreciated! I've tried both preview project and previewing from a specific slide.

I'm on a Mac with High Sierra version 10.13.5.

Thanks!

This topic has been closed for replies.

Correct answer Lilybiri

Indeed, since you are on a Mac and the first release version had a lot of problems with Mac systems, I would try to install the patch.

Lilybiri

Legend

Can you check the full version number to be sure you are on 10.0.1.285?

L

lizd92216036Author

Known Participant

It's Captivate 10.0.0.192. Do I just need to update?

LilybiriCorrect answer

Legend

Indeed, since you are on a Mac and the first release version had a lot of problems with Mac systems, I would try to install the patch.

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