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jaredv7421409
Participating Frequently
April 14, 2018
Question

Adobe Captivate 2017 Publish Breaks When Disabling Playback Control (HTML5)

  • April 14, 2018
  • 2 replies
  • 1149 views

Hello everyone!

So I'm trying to make a small course as a part of a project for one of my classes, and I'm trying to have my navigation exist as onscreen buttons. I find that after unchecking "Show Playback Control" in the Skin Editor, my published version of the course completely breaks. So far I've worked around it by placing the playback controls on the top of the screen, disabling all buttons, and making the background the same color as the course. I don't want to have to use this workaround all the time though if there is a real fix to my problem.

This is what I see when I publish without playback controls:

And this is what it looks like when I preview from within Captivate:

Does anyone know if there is a fix for this? I'm using Adobe Captivate 2017 10.0.0.192 and I've checked for updates from the help menu but it looks like I'm using the most up to date version.

Thanks in advance!

    This topic has been closed for replies.

    2 replies

    J
    jaredv7421409Author
    Participating Frequently
    April 14, 2018

    Hi Lilybiri, thanks for the quick response! Yeah I'm not sure what the actual root cause could be. I use Captivate at work and we generally don't use playbars but it seems to work fine (though I think we're using Captivate 9 at work, I got a free copy of Captivate 2017 from my school and I use it for my school projects). Yes, my project is non-responsive, I started from a blank project. And using F11 seemed to work with the playbar disabled:

    Lilybiri
    Lilybiri
    Legend
    April 14, 2018

    OK, so the project is OK. It is publishing that causes problems. Do you run Captivate as Administrator? Are the paths in Preferences for Publish at and Cache pointing to folders on your system?

    J
    jaredv7421409Author
    Participating Frequently
    April 14, 2018

    I just tried running it as an Administrator and I checked all the paths. They all point to folders that do exist on my system but publishing still results in the same thing. If it makes any difference, when I publish to swf, the swf file seems to work fine.

    Lilybiri
    Lilybiri
    Legend
    April 14, 2018

    I am really stumped because I never use a playbar, but always create custom buttons. That is why i doubt the problem is due to taking out the playbar. How do you preview? Is this a non-responsive project? In that case the only Preview method that will create a temporary HTML output, not a SWF output, is Preview HTML in Browser (F11). I see that you use Preview Project. Can you check with F11 and the playbar unchecked if you have the same issue?

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