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gtmartin53
Known Participant
June 15, 2021
Answered

Adobe Captivate 2019 - capture is disallowed

  • June 15, 2021
  • 3 replies
  • 3371 views

I just installed Captive 2019 and I taking an Adobe Captive Fundamentals course in Udemy. When I got to the chapter to create a software simulation, I got the following error: "Capture is disallowed since High-density display was setected. Please set 'DpiAwareness = 1' in AdobeCaptivate.ini and restart the application." As I mentioned, I am a new Captivate user. I'd appreciate your assistance.

    This topic has been closed for replies.
    Correct answer Paul Wilson CTDP

    If it helps, here are the steps to edit this file in video format.

    https://youtu.be/LDHwL7xQlCs

     

    3 replies

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    Nicolas Schneider
    Participant
    June 8, 2022

    Hello all,

    we have come across another workaround to solve the problem.

    The problem is that Windows automatically zooms in on the image of devices with a high resolution, and this zoom is also responsible for the error message.

    Ideally, you should record on a monitor with the target resolution (lower the resolution a little, as already discussed here) and also set the zoom factor to 100% - this should make recording possible again without it. (The zoom factor can be set in Windows in the same menu as the monitor resolution).

     

    @Paul Wilson, we have also found that a virtual webcam, such as the one created by OBS, also causes video demo to crash.
    When we uninstalled OBS again, it worked again. Unfortunately, this is also the case with other tools that can change the video image of the webcam live - such as the native webcam tool from Logitech.
    Maybe this will help one or the other. 🙂

    Kind regards
    Nicolas

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity ExpertCorrect answer
    Community Expert
    June 20, 2021

    If it helps, here are the steps to edit this file in video format.

    https://youtu.be/LDHwL7xQlCs

     

    Paul Wilson, CTDP
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      gtmartin53Author
      Known Participant
      June 21, 2021

      Thank you, Paul Wilson. The video clearly walked me through the process of addressing this error. I can now continue with my Captivate training course.

      Paul Wilson CTDP
      Community Expert
      Paul Wilson CTDPCommunity Expert
      Community Expert
      June 21, 2021
      Glad you got it.
      Paul Wilson, CTDP
      Lilybiri
      Lilybiri
      Legend
      June 16, 2021

      It means that you are using a retina screen, where 1px is no longer shown as 1px. If that were the case the applications would be useless because text would be too tiny and other factors as well.

      I agree that this is not a user friendly workaround, reason why I always do capturing on an older system with a normal HD screen where I do not have to change the ini file all the time.

       

      You need to do exactly what is mentioned, and you'll need Administrator rights for Captivate (which is recommended anyhow for recording). Find that 'AdobeCaptivate.ini' file in the installation folder. Make a copy to another location (you cannot edit it directly). Open the copy in a non-formatting editor like NotePad (for Windows). Edit that one line as told. Save the file.

      Now rename the original file maybe by adding 'old' to its name. You will need it to restore the Captivate application after recording! Move the edited copy to the installation folder and restart Captivate. After the recording do the reverse or you'll have to edit in an unreadable Captivate app.

      G
      gtmartin53Author
      Known Participant
      June 17, 2021

      Hello Lilybiri. I followed thw first step you suggested. I now have administrator rights for Captivate (with my wife's help)..

      I searched my PC and found the Adobe Captivate 'Installer' folder in the C:\Program Files\Adobe\Adobe Captivate 2019 x64\Resources path. 

      However, I was not able to find the 'AdobeCaptivate.ini' file in the Installer folder. So I searched my PC for any *.ini file. Lo and behold, I found an AdobeCaptivate configuration file in the C:\Program Files\Adobe\Adobe Captivate 2019 x64 path. (Thru the search, I found out that this was the .ini file). I saved a copy of the 'AdobeCaptivate.ini' on my desktop as an 'AdobeCaptivate.old' file.

       

      So now I have an AdobeCaptivate.old file on my desktop and the AdobeCaptivate.ini file in the C:\Program Files\Adobe\Adobe Captivate 2019 x64 path. This is where I have difficulty following the last paragraph in your reply.  Please provide me with very specific instructions about the next steps I should take about the two AdobeCaptivate .old and .ini files.

      Lilybiri
      Lilybiri
      Legend
      June 17, 2021

      Did you edit the duplicate file in a text editor like NotePad. I still don't know whether you are on Windows or Mac, because I cannot help you for Mac. The AdobeCaptivate.ini file in the installation folder for capturing needs to look like this (it is opened in Notepad):

      Then you are ready for recording. After recording you have to switch the files again: rename the ini file by adding 'new' to it, remove the 'old' from the file on your desktop and move it to the installation folder again. This can only be done while Captivate is closed. Summary:

      • For normal working in Captivate you need to have the original ini file. In this file DpiAwareness has the value = 0.
      • For recording (Video Demo or Software sim) you need the edited file. In this file DpiAwareness has the value = 1.
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