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swsubs2q57623739
Participant
September 16, 2021
Question

Adobe Captivate 2019 fatal error when copying objects from one page to another

  • September 16, 2021
  • 1 reply
  • 572 views

I have v ersion 11.5.5.553. When selecting objects on one page - shapes/buttons- copying them, Adobe crashes when I go to paste on the next page with fatal error message.

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    1 reply

    Lilybiri
    Lilybiri
    Legend
    September 16, 2021

    Did you try to clear the cache? It can be done with the 'Clear cache' button under Preferences, General Settings.

    Try also to clean the Preferences. Find the subolder 'utils' under the installation folder and run CleanPreferencesWin.bat while Captivate is closed.

    For the buttons: which type of action did they trigger: simple, advanced or shared?

    F
    FryeATC
    Participating Frequently
    January 3, 2022

    Ms. Lilybiri,

    I am running Captivate 2019 Release ver 11.5.5.553. Is there any other fix for this. 

    Situation: Original Captivate file built in 2013 (Captivate 7). It has been updated using Captivate 8, 9 and now 11. This is the first time that I have encountered the "Fatal Error" where Copy and Paste of buttons crashes the project. So far I have tried:

    1) Testing with multiple projects, multiple lessons/courses.

    2) Trying different type buttons, (both included w/Captivate and building my own with Shapes). Actions are triggers to "Show/Hide/Assign/Increment".

    3) I thought it may be the updates from 2013 through 2020,  using different versions, but recreating the lessons from scratch still has the same issue.

    4) Clearing Cache through preferences and "utils" both failed to solve.

    5) Uninstall/reinstall Captivate also left the issue unresolved.

    6) Finally, as my primary development is completed on a government computer with multiple layers of security, I also tried on a personal machie with personal copy of Captivate to no avail.

     

    Please advise,

    v/r
    Mark

     

    Lilybiri
    Lilybiri
    Legend
    January 3, 2022

    Copy/paste for interactive objects often leads to problems, has never been a good idea.

     

    Since the original file was that old, it is very possible that it has now corrupted. Themes have gotten more features. Did you try to upgrade the theme to the present version?

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